About Hays Travel:
At Hays Travel, we are passionate about providing exceptional travel experiences for our customers. We believe in investing in our people, promoting a collaborative environment, and offering opportunities for professional growth and development. As part of our continued success, we are looking for a Commercial Long Haul Executive to join our dynamic team.
Role Overview:
As a Commercial Long Haul Executive, you will be responsible for supporting the management of long-haul supplier relationships, maximizing sales potential, and ensuring that the company receives the best commercial terms, marketing funds, and promotional offers. You will work closely with various departments, including Sales, Marketing, and Product, to drive growth and achieve both personal and departmental KPIs.
Key Responsibilities:
* Assist in communication with suppliers, negotiating guaranteed overrides, targeted overrides, marketing funds, tactical offers, exclusives, and staff incentives.
* Identify suitable products to market and support the team in maximizing overall sales throughout the group.
* Collaborate with the Sales, Product, and Marketing teams to ensure supplier funding opportunities are fully leveraged to achieve KPIs.
* Raise sponsorship funds for company events as required.
* Handle supplier-related queries, including commissions, price matching, errors, and general inquiries, while using problem-solving skills to resolve issues.
* Review and maintain internal processes and procedures to ensure they align with departmental goals and standards.
* Develop an understanding of different trading divisions within the group and their respective processes.
* Assist with the day-to-day operation of the department, ensuring smooth and efficient workflow.
* Deliver exceptional customer service and maintain high standards of professionalism at all times.
* Participate in training programs to enhance personal and professional development.
* Perform administrative tasks as required, including ad-hoc reporting or information preparation.
Technical Skills Required:
* Proficiency in Microsoft Office (Excel, Word, Outlook) and in-house systems & reporting tools.
* Strong file management, web navigation, and email management skills.
Qualifications & Experience:
* Previous experience in the travel industry, ideally within a commercial role.
* Strong knowledge of long-haul travel products and the travel industry as a whole.
Competencies:
* Excellent communication, negotiation, and influencing skills.
* Highly motivated, confident, and committed to achieving results.
* Positive, upbeat attitude with a passion for driving business growth.
* Strong stakeholder engagement and relationship management abilities.
* Exceptional interpersonal and teamwork skills.
* A genuine passion for delivering outstanding customer service.
* Results-driven with strong commercial acumen.
* Excellent organizational skills with the ability to manage multiple tasks and prioritize effectively.
* Strong verbal and written communication skills, able to liaise with individuals at all levels.
* Ability to meet individual and team sales targets.
* High level of accuracy and numerical skills.
What Its Like to Work for Us:
At Hays Travel, our people are at the heart of everything we do. We offer a range of training programs to help you grow personally and professionally, as we understand the importance of rewarding and promoting our hardworking team members.
In addition to a rewarding career, we offer a sociable work environment with plenty of team nights out and company parties. You'll also have opportunities to travel abroad on educational trips and take advantage of colleague discounts when booking your own holidays.
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