Established in 1994, OCU Group is one of the fastest growing utility engineering contractors in the UK, with a long successful track record in delivering customer-focused civil engineering solutions.
Working directly with many of the country’s leading blue-chip power, water, telecoms and rail clients, we are looking for the very best talent to join our growing team.
We pride ourselves on empowering our employees and offering opportunities for them to take control of their own personal development and career progression in a supportive environment.
We believe that being successful is a choice.
We choose to be successful.
We are OCU, ‘One Company United’.
OCU Group are looking for an experienced Customer Service Advisor to join the team based at our Leeds Seacroft Office.
We’re looking for a passionate, people-focused Customer Service Advisor, your mission is simple but vital: to deliver 10 out of 10 experience to every customer, every time.
You’ll be the first point of contact for our customers, handling inquiries, solving problems, and making sure everyone you speak to feels heard, valued, and supported. We believe that excellent customer service isn’t just about meeting expectations—it’s about exceeding them.
You will need to:
* Deliver a consistently high level of customer service across all channels.
* Handle queries, complaints, and feedback efficiently and professionally
* Ensure every customer interaction ends on a positive note, aiming for a 10/10 experience
* Build rapport and trust with customers through clear, empathetic communication
* Maintain accurate records of customer interactions using internal systems
* Work collaboratively with other teams to resolve issues quickly and effectively
To be successful in the role you will need proven experience in:
* Delivering a consistently high level of customer service across all channels.
* Handling queries, complaints, and feedback efficiently and professionally
* Ensure every customer interaction ends on a positive note, aiming for a 10/10 experience
* Build rapport and trust with customers through clear, empathetic communication
* Maintain accurate records of customer interactions using internal systems
* Work collaboratively with other teams to resolve issues quickly and effectively
Company Information:
OCU leads the way in end-to-end infrastructure engineering in the utilities, digital, and energy markets, specialising in safely and efficiently delivering complex client requirements. Our breadth of capabilities and depth of operational capacity, paired with our cutting-edge technology, ensure that we are not just part of the market; we are leading it.
Working directly with many of the country’s leading power, energy transition, water, telecoms and digital clients, we are looking for the very best talent to join our growing team.