Salary: £76,000 - 104,000 per year Requirements: Strong background in cloud-based contact center solutions Hands-on experience in system design, integration, and troubleshooting of CCaaS platforms Experience managing the RFP procurement process Excellent communication and client management skills Ability to translate business needs into tailored solutions Familiarity with optimizing customer service and operational efficiency Responsibilities: Assess and optimize our contact center operations using cloud-based solutions Implement and enhance CCaaS solutions to drive customer service improvements Manage the end-to-end RFP procurement process for the new telephony CCaaS system Collaborate with 3rd parties and internal project teams to deliver solutions Work closely with clients to understand their business needs Technologies: Cloud DevOps More: We are a dynamic consultancy located in Alcester, focused on enhancing contact center operations through innovative cloud-based solutions. This is a 6-month contract role that allows for flexible work arrangements, including 1-2 days per week in the office. We value collaboration and expertise and aim to deliver tailored solutions that drive operational efficiency and improve customer service. last updated 8 week of 2026