As Senior Account Manager, you’ll be responsible for managing a diverse portfolio of clients and driving their growth. You will also play a supporting role in selling Stratton Craig to new clients. The ultimate aim of the role is to ensure we retain clients and increase their spend to contribute to an overall increase in company revenue. Job Accountabilities Client servicing : Leading the day-to-day management of your client portfolio, ensuring we deliver quality content on time and on budget. This will include running briefing meetings; producing quotes, proposals and project plans; briefing writers; reviewing content; and managing amends Identifying and managing account and project problems independently and providing effective solutions Commercials: Managing client budget spend and maintaining clear and consistent reporting of time, output, billing and budget forecasts in order to accurately plan and efficiently manage resources • Supporting our Finance team with efficient and accurate month-end reporting for your projects • Identifying project commercial risks and working with our SMT to mitigate them Client development: Understanding our clients’ businesses, the industries they operate in, and trends in best practice corporate communications Proactively sharing ideas with clients, cross-selling and upselling our services in order to increase average project spend and overall client revenue and build deep, long-term strategic partnerships with our clients • Working closely with our Client Services Director to successfully identify new business opportunities from your existing clients, writing client proposals and effectively presenting Stratton Craig’s offer to clients Growth: Supporting our Growth manager in selling Stratton Craig’s services to new clients by sharing examples of work, providing detail on our ways of working and matching the perfect writer to their requirement • Contributing to Sales and Marketing ideation sessions by sharing insights and learnings from your client conversations, and participating in events/contributing to content we publish Performance measurements Client satisfaction Growth in client spend Healthy project commercials Win record when involved in pitches/proposals for existing and new clients Essential Skills and Experience A minimum of 3 years’ experience in an agency role, ideally involving corporate marketing and comms Proven content review / quality checking experience Capable user of Microsoft Office Exceptional written communication skills, including flawless spelling and grammar Project management Relationship/stakeholder management Desirable Skills and Experience Strong academic background – particularly in English and other written subjects Content editing / writing experience Experience liaising with senior stakeholders including C-Suite Pitching / Sales experience Foreign language speaker Competencies/behaviours Passionate about the importance and value of language to businesses Energetic and proactive, with a focus on delivering the best business outcomes for our clients Detail oriented and well-organised Professional and well mannered at all times Confident and enthusiastic with a love of client meetings and conversation A strong sense of team membership and accountability Strategic thinking Self-motivation We work with global clients who can require calls and meetings out of hours – flexibility is required as well as some travel and overnight stays (typically within the UK). Reporting to Client Services Director About Stratton Craig Much more than a copywriting and content agency – we apply the critical skill of storytelling to all manner of communication and stakeholder engagement challenges. Guided by data and insight, we develop brand language, content strategy and copy that inspires trust, belief and loyalty at every interaction. Words are one of the most powerful tools we have. By using them wisely, we help clients build: • Better relationships with their stakeholders • A loyal client base • Talented teams • A reputation that gets noticed We’ve supported hundreds of global clients to make their strategic communications, content and reporting more effective. As a member of the Positive Change Group, we are trusted partners to some of the world’s leading businesses. The Positive Change Group Stratton Craig is part of the Positive Change Group, a collective of like-minded specialist agencies with a shared ambition to help bold and visionary businesses spark positive change. By helping them define and communicate their purpose, strategy, culture and performance – the Positive Change Group is helping businesses inspire trust, build strong stakeholder relationships and create long-term value for the people who matter most. The Group was founded in 2022, and has become the new holding company which currently consists of three specialist agencies: • Stratton Craig – Content Strategy • Black Sun Global – Stakeholder Engagement • People Made – Brand and Culture Together, bringing deep expertise on different aspects of stakeholder advisory and engagement, including brand, culture, strategic communications, reporting, ESG advisory, analytics and creative storytelling. With established headquarters in London, Singapore, and a strong footprint in the US; the Group works closely together with over 100 multinational brands including the likes of AstraZeneca, Burberry, Allianz GI, Diageo, Meta, Olam, Carlsberg and RSM. Come Join Us! Joining Stratton Craig and The Positive Change Group means becoming part of an inclusive, dynamic community where your talents are nurtured, and your career can thrive. With competitive salaries, hybrid working, and continuous professional development, you’ll not only grow but also have the opportunity to make a difference every day, shaping the future of communications – and having fun along the way. We pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We foster a business culture where ideas and decisions from all people help us grow, innovate, create the best work and be relevant in a rapidly changing world. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable. For more information, please visit: www.strattoncraig.com www.positivechangegroup.com Please view our privacy notices here : www.strattoncraig.com/privacy/ www.positivechangegroup.com/privacy-notice