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Head of customer communications

York (North Yorkshire)
Environment Agency
Posted: 5 December
Offer description

The Environment Agency is changing fast, and the need for effective and efficient processes and clear governance between and within our business directorates has never been more critical.
As Head of Communications Governance and Efficiency, you will work closely with the Communications and External Affairs Senior Leadership Team (SLT) to review, improve, and where necessary, create new ways of working that deliver five key outcomes:
Increase speed of communications approvals and message deployment
Drive a more effective approach to strategy development and stakeholder engagement
Embed governance that supports clarity, accountability, and efficiency
This is a strategic leadership role requiring strong influencing skills, exceptional communication ability, and a proven track record in driving organisational efficiency.
This role is in the new Communications & External Affairs team. We work across Strategic Communications, External Affairs, Engagement, Insight, Internal Communications and Internal Engagement. We are a dispersed team so location can be flexible and some travel will be required.
Excellent communication and collaboration skills, with the ability to influence at all levels.
Proven project management skills, with experience delivering complex change initiatives.
Experience in governance, organisational design, or process improvement at a senior level.
Knowledge of public sector governance and regulatory frameworks.
Experience in communications or stakeholder engagement environments.
Project management qualifications (e.g., PRINCE2, Agile) or equivalent experience.
The application and interview includes capability based questions covering Achieves results, Focuses on Efficiency, Innovation and Quality
davis@environment-agency.Length of contract
Focuses on Efficiency, Innovation and Quality
For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
For this reason, we are unable to engage with the market directly through post, email or phone calls. Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Although the Environment Agency is a non-departmental public body sponsored by Defra, we subscribe to and align with the candidate guidance on the use of artificial intelligence found on the Civil Service Careers website .

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