We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families Location: Brighton Contract: Multi-Contract Facilities Management The Role We are looking for an organised and proactive Administrator to support the delivery of an efficient, accurate helpdesk service across multiple contracts. This role is central to ensuring planned and reactive maintenance activities are logged, prioritised and progressed correctly, in line with contractual and SLA requirements. You will work closely with operational teams, contractors and clients to ensure high standards of service, strong communication and accurate administration at all times. Key Responsibilities Helpdesk & Administration Accurately log, monitor and close helpdesk tickets in line with SLAs and internal procedures Handle calls professionally, capturing the correct information to ensure jobs are prioritised and allocated correctly Issue, update and close Planned Preventative Maintenance (PPM) jobs via the CAFM system Escalate outstanding or high-risk issues appropriately Coordination & Support Liaise with FM teams, site teams and subcontractors to schedule and progress works Request quotes, raise purchase orders, complete goods receipting (GRNs) and maintain PO logs Track variations, damage reports and associated costs using agreed schedules of rates Maintain accurate trackers and reports to support contract delivery Reporting & Compliance Generate CAFM and management reports for clients and internal stakeholders Support the Contract Manager with KPI and monthly performance reporting Promote a positive safety culture and ensure Health & Safety procedures are followed About You Essential Proven experience in an administrative or customer service role Strong organisational skills with the ability to prioritise in a busy environment Confident using Microsoft Office packages High attention to detail and accuracy A proactive, “can-do” attitude with a strong sense of ownership A team player who communicates effectively and professionally Desirable Experience in a helpdesk or Facilities Management environment Familiarity with CAFM systems (Concept desirable but not essential) Ambition to develop skills and progress within the role About Us As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com/2601/78140001/52786982/SU PPP.IML Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!