Customer Experience Specialist (Sales and Service Support)
Location: Luton
Salary: GBP 20k basic plus commission (Will always be at least minimum wage)
Monday Friday (42 hours per week) : Occasional weekends for dealership events only (paid overtime)
The Role
We are recruiting for a Customer Experience Specialist to join a customer:focused car dealership, working across both Sales and Service departments. This is an ideal entry:level / trainee role for someone with a strong background in customer service, hospitality, or retail, who is looking to start a long:term career in the motor trade.
Customer Experience Specialists act as the welcoming face of the dealership, ensuring every customer receives a first:class experience whether they are visiting for sales or aftersales. This role is non:sales, focused purely on service, support, and brand representation.
Key Responsibilities
Act as the product specialist and brand ambassador for the dealership Deliver exceptional customer experiences aligned with brand standards Welcome customers into the showroom and provide a positive first impression Conduct in:depth vehicle presentations, ensuring customers fully understand features, technology, and connectivity Demonstrate vehicle features, infotainment systems, and driver:assistance technology Support Sales Executives by providing detailed product knowledge during the sales process Keep up to date with manufacturer training, model updates, and brand initiatives
Your Background and Skills
Experience in a customer:facing role such as hospitality, retail, leisure, or customer service Friendly, professional, and confident when dealing with customers Strong communication and interpersonal skills Enthusiastic, reliable, and keen to learn Passion for delivering excellent customer experiences No motor trade experience required full training provided
What s in It for You
Entry:level opportunity into the automotive industry Structured training and development across Sales and Aftersales Monday Friday working week Paid overtime for any weekend event work Clear progression pathways into Sales, Service, or Aftersales roles
This is an excellent opportunity for someone looking to build a career in the motor trade, gain exposure to multiple departments, and develop long:term progression opportunities within a dealership environment.
If you are interested, please submit your CV to Adam Curtis at ACS Automotive Recruitment