Job title: Rehabilitation Case Manager Location: Croydon (hybrid working available) Salary: £28,900 Status: Full-time, permanent Working hours: 37.5 – shifts covering 8am-6.30pm Mon-Fri with occasional Saturday shift Purpose of Role: An exciting opportunity has arisen in our team for a Rehabilitation Case Manager with a background in sports therapy or sports rehabilitation. The health services utilise an individual’s clinical hands-on experience in a telephonic, office-based environment to effectively assist an injured individual with their recovery. This role requires the applicant to possess high levels of communication to influence and support a patient’s journey, whilst maintaining great attention to detail within a fast-paced environment; often with competing priorities. This role would suit somebody who is looking to utilise their hands on experience outside of the typical clinical or sporting environments. Key Responsibilities: • Deliver clinically robust, consistent, and comprehensive telephone assessments which lead to the most clinically appropriate outcomes • Assess, plan, implement and evaluate appropriate interventions and clinical pathways throughout the case leading to expedient patient recovery and case closure • Regular and consistent use of the bio-psychosocial model when making contact with patients and with clinical decisions • Adopting and encouraging the highest standards of patient care, including the consistent provision of clinical guidance and accurate, clear T&Cs advice • Taking a forward thinking, patient-centred approach to overcome case management hurdles Person Specification: Experience 12-18 months post-graduate clinical/hands on experience or previous case management or vocational rehabilitation expertise Experience with delivery of high customer service and / or proven case management experience. Experience within the insurance or medico-legal sector an advantage. Skills & Knowledge Strong communication skills both via telephone and email. Able to apply sound clinical judgement Can prioritise in a fast-paced environment Strong MS Office skills Attributes Proactive Good attention to detail Passionate about delivering good service to customers Qualifications and Training Relevant clinical qualification (Sports Therapy/Rehabilitation) Holds or is able to quickly obtain membership with a relevant professional body (BASRaT, SST, STA, HCPC) Equal Opportunities Statement HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.