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Tech & Data Recruitment Specialist – Your Go-To for All Things IT!
2nd Line NOC Engineer
Location: London
Type: Permanent
Shifts: 24/7 – 2 Days (7am–7pm), 2 Nights (7pm–7am), 4 Days Off
Salary: £50,000 - £55,000 + 10% Shift Allowance + Benefits
About the Role
We’re looking for a 2nd Line Support / NOC Engineer to join our dynamic and fast-paced operations team. This is a fantastic opportunity for a technically driven individual to play a key role in supporting enterprise-grade network solutions for a wide range of customers across various industries.
Key Responsibilities
* Troubleshoot and resolve customer technical faults across a wide range of network technologies
* Manage support tickets, incidents, and change requests efficiently and professionally
* Document customer solutions using OSS tools, Visio diagrams, and technical write-ups
* Work closely with 3rd line engineers and internal teams for escalations
* Assist the delivery team in configuring and implementing new customer projects
* Maintain consistent and professional communication with customers
Technical Environment
You’ll be working within a broad and modern technical stack, including:
Switching: Cisco, Meraki, Aruba, HP, Dell, Juniper
Wireless: Cisco, Meraki, Aruba
SD-WAN: Citrix, Viptela, Meraki, Fortinet, Nuage
Other Technologies: Cisco ISE, Cisco DNAC, DOT1x, Cisco Nexus 7K/5K/2K
Skills & Experience Required
* Understanding of networking equivalent to CCNA R&S or JNCIS-ENT level
* Strong knowledge of Layer 2 protocols (STP, Dot1Q, QinQ, VPLS) and Layer 3 protocols (BGP, OSPF, EIGRP, HSRP, VRRP)
* Excellent communication skills – both written and verbal
* Strong customer service focus with a proactive and professional attitude
* Ability to work independently and collaboratively within a shift-based team
* Willingness to take ownership and continuously develop technical skills
Desirable (Nice to Have)
* CCNA, CCNP and/or JNCIS certifications
* Experience with Unix/Linux systems and scripting (Python, Bash)
* Hands-on with Juniper SRX/EX, Fortinet, Palo Alto, or Cisco ASA firewalls
* Familiarity with Alcatel SR & ESS
* Comfortable using network analysis tools like Wireshark
Apply Now:
Ready to elevate your networking career? Click "Apply" to submit your CV to Aaron.Perdesi@83zero.com and take the next step in joining a company that invests in your growth and success.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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