Description
To undertake a variety of tasks to support the members of the non‑delegated Litigation team in achieving Client KPIs and SLAs.
Department: Claims Management
Location: Bolton
Key Accountabilities
* Update case management system with file allocations, diary records, court dates, directions, applications and orders as well as general activity, ensuring accurate recording of activity to allow progress tracking.
* Draft routine court documents such as AOS, Notice of Change, Court Orders, Witness Summons and precedent‑based applications.
* Liaise with Courts, Counsel, Opponents, Experts, Witnesses, Insureds and brokers to progress the case, including requests for extensions, booking counsel etc.
* Follow up on outstanding instructions, documents and other actions to ensure responses are received within required timescales.
* Make payment requests using the appropriate payment request process for the client and chase to ensure payments are received and dispatched within required deadlines.
* Diarise and update CRU.
* Ensure compliance with the SRA Standards & Regulations.
* Undertake additional ad‑hoc duties to support File Handlers and the team, e.g. undertake minor investigations on liability and quantum; complete administrative duties.
Working Hours
35 hours per week – Monday to Friday 9 am to 5 pm with 1 unpaid hour for lunch.
Experience, Skills and Qualifications
* Experience of working in a legal environment is desirable.
* Good communication skills and experience of negotiating with and influencing 3rd parties to obtain information.
* Demonstrable experience of following a semi‑prescribed programme of work.
* Dealing with calls and enquiries from customers, suppliers and/or the public.
* Gathering and recording information.
* Ability to work under own initiative, prioritising and organising own workload.
* IT Literate; proficient in MS Office (Excel, Word and Outlook).
* Experience of using a Claims/Case Management system.
* Proficient in the use of alpha‑numeric filing systems.
* GCSE grade A–C in Maths and English or equivalent.
Benefits
* Davies Incentive Plan
* 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days)
* Simply Health Care Cash Plan
* WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing
* Death In Service – after 1 year’s service
* Pension Contribution 5% Employee / 3% Employer
* Employee Resource Groups
* Employee Volunteering Programme
* Cycle to Work Scheme (after successfully completing probation)
* Tech Scheme (after successfully completing probation)
* Season Ticket Loan (after successfully completing probation)
* Gym Flex (after successfully completing probation)
* Access to Online Discount Sites
* Discounted Gourmet Society Membership
* Discounted tickets for Merlin Attractions nationwide
* Discounts at local retail outlets
Seniority level
Entry level
Employment type
Full‑time
Job function
Legal
Industries
Law Practice
J-18808-Ljbffr