Tenancy Administrator
A fantastic opportunity for an experienced Tenancy Administrator to join a Lettings Department to provide vital support to our Tenancy team.
Working hours and hybrid working
* Monday to Friday 8.30am to 5.30pm (no weekends).
* All candidates will work 5 days a week in Chelmsford up until the completion of an initial probationary period normally 6 months.
* Hybrid working will become effective upon completion of the initial probationary period.
* After probation, hybrid working will consist of 3 days at home one week and 2 days the next, a total of 10 days at home every 4 weeks.
Responsibilities
* Liaise with Lettings Branch Managers to obtain and assess rent review recommendations.
* Manage the landlord rent review correspondence via DocuSign.
* Download and process landlord instructions for the coordinators to action.
* Prepare figures and supporting data for rent review recommendations and tribunal cases.
* Assist with the preparation and management of rent review tribunal cases.
* Process general enquiries from landlords and tenants.
* Maintain accurate and up-to-date property records on the internal CRM system.
* Provide administrative support to the team.
* Process and manage rent review data between Microsoft Excel and the CRM system.
* Assist with the preparation of tenancy notices.
Qualifications
* Previous experience within Residential Lettings.
* Proactive can‑do attitude, with exceptional organisational skills and ability to prioritise effectively.
* Excellent communication skills, both written and verbal.
* A personable, team player with a professional approach.
* Strong attention to detail.
* IT proficiency with MS Office packages and ability to learn quickly.
Salary
Basic salary circa GBP26,000 to GBP28,000 depending on relevant experience and will increase over time with progression.
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