Your work will include being the customer contact for spare parts quotations, orders, deliveries, and non-conformities. In this role, you will act as a link between the customer and various departments involved in the spare parts delivery process. As a Parts Coordinator - PCM, your responsibilities will include:
1. Handling and coordinating quotes and orders according to working procedures, guidelines, and local requirements.
2. Ensuring the highest level of quality and response time for quotes and orders.
3. Actively following up on quotes with customers before they expire and providing feedback to the Sales team.
4. Following up on the order book with the Sales team.
5. Maintaining and developing knowledge of customer-specific solutions and needs.
6. Following up and communicating parts delivery information in a timely manner to customers.
7. Liaising with Sales about the content and terms of the offerings.
8. Maintaining and developing knowledge of customer-specific solutions and needs.
Qualifications include experience in customer service, both internal and external, effective teamwork, presentation skills, and excellent communication skills in English (verbal and written). Parts Coordination Management experience is advantageous. The ideal candidate will have strong organizational skills, cultural awareness, and a desire to train and develop others.
Wärtsilä is a global leader in marine technology, committed to a sustainable and decarbonized future. With a broad portfolio and extensive service network, Wärtsilä delivers efficient, safe, and sustainable integrated products and solutions, shaping the industry's digital transformation. Shipping remains the most efficient mode of transportation, carrying 88% of the world's trade.
We aim to foster a diverse, inclusive, and innovative work environment where everyone can thrive and contribute to our mission of enabling sustainable societies through technology and services. If you are eager to join this journey, please submit your application via our careers portal before the deadline. We value diversity and are committed to equal employment opportunities. A security check may be required depending on the country.
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