Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities.
We serve more than 5.5m customers every day in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany.
The Telefónica Tech UK&I hub has an end-to-end portfolio of market-leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services, and Cyber Security & Networking.
Values: Open, Trusted, and Bold
* HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year
* Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio
* Fortinet: Elite VIP Program – one of only 2 in the UK
* AWS: Advanced Solution & Managed Service Provider Program
Job Description
We’re now recruiting for a Senior Support Engineer to join our busy team based in Glasgow, Scotland. The two main priorities of this role are to provide senior-level expertise with regard to design and implementation of solutions whilst supporting the business. You will own all other project management for projects being run within the team. It is critical to have a strong project management skill set. The role can be varied and covers a wide range of technologies and services so the candidate must be able to adapt to changes in responsibilities and duties as appropriate.
Part of this role will also be to identify any potential issues and improvements to systems and to provide adequate solutions to the changing requirements of the business. There will also be an expectation of involvement in project work being carried out on the wider business IT infrastructure and platforms.
This is a permanent position that will require 2-3 days per week from our Glasgow office.
Qualifications
Technical Qualifications:
* Microsoft Certified Professional or equivalent.
* CCNA or Fortinet Certified Professional or equivalent.
* ITIL qualification or relevant experience.
Additional Information
Beneficial Skills & Experience:
* ITIL experience.
* ISO, Cyber Essentials, and other auditing frameworks experience.
* Understanding of Cyber Security Principles.
* Experience being part of a service desk team with a strong understanding of change management.
* Management and deployment of Fortinet Fortigate.
* Management of Meraki Cisco switching and access points.
* Management and Deployment of Microsoft Hyper-V.
* Management of HPE Alletra.
* Management of HPE Aruba switching.
Key Words:
Project Manager - Project Management - Technical Project Management - Senior Support - Networking - Cisco - CCNA - Azure - M365 - Cyber - Microsoft Certified
We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for the role, please get in touch.
#J-18808-Ljbffr