Job Description Collections Officer 6-Month FTC – Northampton £36,286 per annum 37 hours per week, Monday–Friday We are recruiting on behalf of our client for a Collections Officer to join their established income team on a 6-month fixed-term contract. This role is responsible for managing a designated patch of tenants, providing a proactive and supportive rent-collection service that helps maximise income while sustaining tenancies. Duties Act as the main point of contact for all rent-related enquiries within an allocated patch. Carry out daily communication with tenants via phone, email, text, office appointments and home visits. Maximise income through effective rent and service-charge collection while ensuring vulnerable tenants receive appropriate support. Offer basic financial guidance, including budgeting support, benefit checks and income-maximisation advice (including UC, HB and DHPs). Negotiate realistic repayment arrangements and monitor compliance. Support tenants with benefit applications, ensuring claims are completed accurately and on time. Maintain accurate records across all systems and respond to all service requests within required timescales. Prepare and submit legal documentation for rent-arrears cases and, when required, attend court hearings and evictions on behalf of the organisation. Work collaboratively with external agencies such as Citizens Advice, Community Law Service, DWP and local authorities to support tenants and secure income. Keep up to date with welfare reform, benefit legislation and housing-related changes. The Candidate Background in debt recovery, income collection or similar Knowledge of Housing Law, Housing Benefit, Universal Credit and welfare-reform measures Strong communication skills with the ability to support tenants in challenging circumstances Confident negotiating and managing repayment plans Competent IT skills and accurate record-keeping Ability to work independently, including lone working Strong organisational skills with the ability to prioritise Full UK driving licence