This is an exciting opportunity to work with a dynamic and growing education-focused IT Managed Service Provider (MSP).
MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 31 are still with the company
This role is based full-time at an outstanding co-educational private school for both day and boarding pupils (boys and girls) in Reading.
They pride themselves on consistently delivering a leading values-driven education in a family-feel environment – with excellent results. There are currently over 550 pupils aged 11 to 18 at the school.
About the Company:
Our client are education technology specialists and have a proven track record working with independent schools and colleges to deliver reliable and safe IT systems, support and knowledge that enable quality, innovation and excellence in education.
Role Profile:
Job title:
IT Support Engineer
Reports to:
IT Manager
Hours:
Monday to Friday either 08:00–16:30 or 09:00–17:30 (to be agreed upon appointment)
Salary:
Up to £28,000 per annum
Holidays:
30 days plus Bank Holidays
Benefits:
* Lunch provided during term time
* Free onsite parking
* Use of gym and swimming pool
* A Personal Development Plan to include training
What You'll Be Doing Day-to-Day:
As part of the company's managed services team, you will be working at the school to deliver first-class IT support services to staff and pupils. You will undertake a broad range of IT support tasks, primarily end user support, but also including systems maintenance of servers, network and Wi-Fi, and cloud-hosted systems. You will be a key member of the onsite IT team, also working closely with the company's Service Manager and relevant school staff.
Overview of theIT Support Engineer Role:
* Provide day-to-day support of the school's ICT resources ensuring that there is adequate provision to meet the needs of staff and students.
* Assist the IT Manager and Senior IT Engineer with business-as-usual projects and take a role in resolving infrastructure-related issues.
* Deploy end user hardware (desktops, laptops, tablets, cabling, printers, telephones, AV equipment, peripherals) as well as deployment and management of end user software.
* Support school events and activities, ensuring that IT and AV are available for use when required.
Personal Attributes:
* Excellent written and verbal communication skills
* Excellent interpersonal skills
* Problem-solving ability
* Confident working autonomously and as part of a team
* Attention to detail
* Ability to prioritise in a busy working environment
IT Support Engineer - Qualifications & Experience
Essential:
* 1+ years of experience in a similar role
* Knowledge of Microsoft and Google applications
* Good knowledge of desktop operating systems (Windows, Mac OSX)
* Microsoft systems administration experience (Windows Server, 365, Azure)
* Google G Suite for Education experience
* Apple product experience (hardware, macOS, iOS)
* Basic networking skills (DHCP, DNS, TCP/IP, VLAN, switching, wireless)
Desirable:
* Relevant IT certifications
* Educational MIS systems experience (SIMS, Schoolbase, iSAMS, etc.)
* Mobile Device Management (Apple JAMF, Chromebook G-Suite)
* Experience supporting services in the cloud (SaaS)
* Previous experience working in a school
* Web & email security in relation to child safeguarding