Job Description
About Us
Our motto is to provide the best customer service by fixing issues as soon as possible and using preventative measures to ensure that problems don't occur. We want you to be keen to learn new skills and products and have the opportunity to grow in a company into team leader and management roles.
At Kayana, we're dedicated to making customer ordering more straightforward and enjoyable for hospitality and retail businesses. Through our self-service kiosks, mobile ordering systems, and integrated payment solutions, we help companies provide seamless, personalized experiences for their customers.
Our technology is designed to adapt to each client's unique needs, whether a quick-service restaurant, a hotel, or a retail space.
As part of the Kayana team, you'll contribute to our shared mission of enhancing customer experiences and supporting businesses in achieving their goals. We're excited to have you on board as we work together to create lasting value for our clients.
Responsibilities:
- Install, maintain, and repair field service equipment at customer sites
- Have experience with wall mounting. Experience within the industry would be advantageous.
- Conduct regular inspections and preventive maintenance on equipment
- Collaborate with customers to understand their needs and provide technical support
- Train customers on the proper use and maintenance of equipment
- Document service activities, including repairs, parts used, and customer interactions
- Stay up to date with industry trends and advancements in field service technology
Qualifications:
- Experience in Engineering or a related field
- Proven experience as a Field Service Engineer or similar role
- Excellent problem-solving skills and attention to detail
- Effective communication skills to interact with customers and team members
- Ability to work independently and prioritize tasks in a fast-paced environment
- Willingness to travel to customer sites as needed, regular travel and some overnight stays required
Benefits:
- Competitive salary based on experience and qualifications
- Paid time off and holidays
- Professional development opportunities for career growth
We would like to hear from you if you are a skilled Field Service Engineer looking for an exciting opportunity to work with cutting-edge technology and provide exceptional customer service.
Please apply now to join our dynamic team!
Job Types: Full-time, Permanent
Additional pay:
* Bonus scheme
* Performance bonus
Benefits:
* Company car
* Company pension
* Free parking
Schedule:
* Monday to Friday
* + Weekend availability
License/Certification:
* Driving License (required)
Work Location: In person