About the role
The Customer Manager will build and maintain professional customer relationships, identifying value-based solutions to fit the needs of the business, and deliver targeted revenue for a portfolio of accounts within an assigned segment. With support from relevant stakeholders across UCAS, the Customer Manager will sell cross channel marketing solutions, events and insight that deliver high quality results for their portfolio of clients. This customer facing role will provide support and advice to both new and existing customers, with the objective of maintaining existing revenue streams and upselling new and existing services.
Key accountabilities:
1. Deliver a revenue target by executing a customer focussed sales plan working with core and foundation level customers.
2. Maintaining existing, long-term relationships with Clients and developing relationships with key decision makers.
3. Identifying additional media opportunities with existing Clients, within a defined Client portfolio or sector and look for new client opportunities.
4. Recommending the best media and marketing solutions, within a Client budget and working to deadlines for multiple campaigns, across multiple channels, such as on and offsite display, Paid Media (Facebook, Instagram, Google, and Snapchat), email, SMS, Direct Mail, events.
You can find the full job description in the attached role profile below.
Skills, qualifications, and experience
5. Demonstrable experience in working within a relationship, campaign management, marketing, or sales environment.
6. Proven ability to embrace and adapt to change in a fast-moving environment.
7. Strong skillset in the various marketing, media, and digital practices, with a desire to continuously learn and develop these skills.
8. Strong verbal and written communication skills, with a proven ability of influencing a variety of stakeholders at all levels.
9. Demonstrable experience of working under pressure and to tight deadlines.
10. Proven experience in customer service and engagement with a passion for achieving the best possible results for Clients.
11. Creative and curious, with the self-motivation to work across an individual Client portfolio, within a strong team environment.
Package
Salary – Up to £30,000 + Sales Incentive Scheme
12. Purpose-driven work in a charity-led organisation connecting people to education and opportunity
13. Internal training, mentoring, and access to industry-recognised certifications through our development academies
14. Hybrid working model built on trust and flexibility, with a 35-hour week and flexible contracts
15. 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave
16. Everyday wellbeing support through Perkbox, offering discounts and wellness tools
17. Onsite facilities including a subsidised gym, café, and free parking at our office
18. Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders
19. Recognition and reward through our quarterly employee scheme and an ex-gratia bonus for going above and beyond.
Studies have shown that some groups of people are less likely to apply to a role unless they tick every box. At UCAS we recognise that talent comes in various forms and we are committed to delivering a fair and equitable recruitment process where applicants have an equal opportunity to demonstrate their skills. So, if you are interested in this vacancy, but don't necessarily meet every single point on the job description, please still apply.
If you have any questions and would like to find out more about the role before applying please email the Talent Acquisition team via careers@ucas.ac.uk and one of us will be in touch.