Role title: CBS Finance Services Credit Control Analyst
Function: CBS - Sales to Cash
Reports to: Credit Control Manager
Number of reports: 0
Budget Responsibility: N/A
Work level: WL6B
Role Summary
The purpose of the Credit Control Analyst is to proactively manage credit risk and optimise cash flow through advanced analysis, decision‑making, and stakeholder engagement, while providing oversight, insight, and guidance that goes beyond transactional credit control activities.
Key Responsibilities
* Role model inclusive behaviour, promoting a culture of collaboration and coaching which encourages learning and respect of individuals.
* Proactively look for opportunities to drive efficiencies through continuous improvements.
* Ensure relevant SLA & KPI’s are managed, recorded & reported accurately and contribute to sharing of the best ways of working across the wider team in order to drive consistency of standards and service delivery
* Ensure processes are recorded, agreed, maintained, and followed by team member, recommend process improvements where issues are identified. Assess and improve the controls within the processes to ensure that any risks are managed and negated.
* Give insight on how to manage customer debtmore effectively atthe Co-Operative Group.
* Identifyand escape Accounts Receivable issues and riskstotheS2C Leadership Team.
* Provide guidance, coaching, and escalation support to Credit Controllers
* Manage and resolve complex query resolution with key stakeholders.
* Have a broader understanding of the team, to promote consistency and best practice, and support them as needed.
* Strong understanding of end‑to‑end Order to Cash / Sales to Cash processes
* Accurate application of credit policies, payment terms, and credit limits
* Confident in risk assessment and escalation of high‑risk accounts
* Identifies and takes action relating to root causes of late payment (contract, billing, dispute, process)
* Flags anomalies early (duplicate invoices, misapplied payments)
* Operates with strong audit awareness where required
Knowledge, Skills, Experience
* Previousexperience in anAccountsReceivablerole(essential)
* Comfortable dealing with large volume of transactions
* Strong attention to detail
* Excellent excel skills(essential)
* Effective communicator(essential)
* Experience with SAP (essential)
* Consistently delivers against collection targets and DSO goals
* Prioritises accounts based on risk, value, and ageing
* Uses structured follow‑up strategies rather than reactive chasing
* Maintains momentum on overdue balances while protecting customer relationships
* Tracks promises to pay and ensures timely follow‑up
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