Logistics Account Manager (European Language Speaking)
Wrexham | Permanent | Monday to Friday (Full‑time)
Are you a customer‑centric professional who thrives in a fast‑paced, international environment? Do you value accuracy, teamwork, and delivering exceptional service? If so, this could be an excellent next step in your career.
We’re partnering with a global leader in advanced materials and chemical solutions to recruit a European Customer Service Representative for their Composite Materials team based in Wrexham.
The Role
This is a pivotal, customer‑facing position where you’ll manage a defined portfolio of European customers. Acting as the primary point of contact, you’ll oversee order management, coordinate with the supply chain, and monitor customer performance to ensure a seamless service experience. Your work will directly support operational efficiency, on‑time delivery, and strong customer relationships.
Key Responsibilities
* Manage customer orders from entry through to invoicing
* Serve as the main liaison between customers and internal teams including Planning, Logistics, Quality, and Commercial
* Maintain accurate customer and pricing data in line with contractual agreements
* Manage customer portals, including order uploads, KPIs, and documentation
* Support complaint resolution, rebates, and deductions in collaboration with key stakeholders
* Ensure export compliance and accurate completion of shipping documentation
* Monitor customer KPIs and proactively address issues using data‑driven insights
What You’ll Bring
* A commercial background (degree or relevant professional training preferred)
* Strong ERP experience (SAP highly desirable), including order processing, pricing, and customer data management
* Knowledge of export compliance, invoicing, and complaint resolution
* Experience handling complex orders and customer performance KPIs
* Fluency in English plus French, Spanish, or German
What’s On Offer
* Salary: £32,000–£39,000 (depending on experience)
* Life insurance
* Generous family leave policies
* Free language courses (24 languages available)
* Additional local benefits
Why Apply?
This is a fantastic opportunity to join an innovative, globally focused organisation that champions diversity, collaboration, and continuous improvement. You’ll be part of a supportive team where your expertise and contribution truly matter.
If you’re looking to grow your career within a global business and enjoy being at the heart of customer operations, we’d love to hear from you.