At LIVINGWAY, we are dedicated to empowering individuals and communities through innovative solutions and exceptional service. Rooted in a commitment to excellence, integrity, and collaboration, we strive to create meaningful impact in everything we do.
Our organisation is built on a foundation of strong values and a vision to inspire positive change. Whether in the workplace or the communities we serve, LIVINGWAY is a place where passion meets purpose, and everyone is encouraged to grow, thrive, and succeed.
Job Title: Resident Liaison
Reports To: Community Manager
Location: Rufus Court Seacroft Leeds
Job Type: Part Time
Summary:
As a Resident Liaison, you are the face of LIVINGWAY and you connect us with our current and future residents whilst making sure that the building functions optimally and safely.
Key Responsibilities (consist of but are not limited to the below)
Resident Support and Engagement:
Act as the primary point of contact for residents, providing a welcoming and professional presence on-site.
Address resident queries, concerns, and complaints promptly and effectively, escalating where necessary.
Build positive relationships with residents to foster a supportive and community-focused environment.
Lettings Management:
Handle enquiries and viewings for prospective tenants, showcasing the property's features and benefits.
Assist with the onboarding of new residents.
Work alongside the property management team with the co-ordination of tenancy renewals and rent payments.
Complete detailed inventory, inspection, and check-out reports to a high standard, ensuring accuracy and thoroughness.
Carry out periodic property inspections during tenancies, identifying and addressing any issues to maintain property standards.
Site Presentation and Cleanliness:
Ensure the site, including communal areas and outdoor spaces, is always maintained to a high standard of cleanliness and presentation.
Conduct regular inspections to identify maintenance or cleaning requirements, acting as necessary.
Liaise with external cleaning or maintenance contractors when required to uphold site standards.
Operational Oversight:
Work independently to manage day-to-day operations on-site, demonstrating trustworthiness and self-motivation.
Monitor health and safety standards, ensuring compliance with regulations and reporting any risks or hazards.
Maintain accurate records, including maintenance logs, resident communications, and incident reports.
Community Building:
Organise and support community events to enhance resident engagement and satisfaction.
Gather feedback from residents to continuously improve their experience.
Property Maintenance Coordination:
Conduct regular checks of the property to identify and report maintenance issues.
Coordinate with contractors to ensure timely resolution of repair works, minimising disruption to residents.
Monitor site security, ensuring all access points are secure and any issues are promptly addressed.
Professional Development and Representation:
Always represent LIVINGWAY's brand and values professionally.
Stay informed about industry trends and best practices in residential lettings and property management.
Experience:
Lettings: 1 year (preferred)
Excellent attention to detail and a commitment to maintaining superior standards.
Strong problem-solving abilities and the initiative to address issues proactively.
Good interpersonal skills and the ability to interact professionally with residents and management.
Basic understanding of health and safety regulations.
Experience with technical side of inspections (using various programs on mobile and laptop)
Skills and Competencies:
· Strong interpersonal skills
· Understanding of the rental market and local competition
· Strong solution selling skills and understanding of how to upsell apartments
· Attention to detail when checking the quality of an apartment
· Good communication to allow co-ordination of move-ins and move-outs to happen seamlessly
Ideal Candidate Attributes:
Self-motivated and able to work independently with minimal supervision.
Excellent communication and interpersonal skills.
Strong attention to detail, ensuring high standards in site cleanliness, property reports, and presentation.
Proactive problem-solving abilities and a customer-focused approach.
Prior experience in property management, lettings, or similar roles is preferred.
Compensation:
Above minimum wage - wage dependant on experience.
**Hours of work
Monday 11am - 3 pm
Tuesday 3 pm - 7pm
Wednesday 3pm - 7 pm
Thursday 11am - 3 pm
Friday 12pm - 4 pm
Alternative Saturday 10am - 2 pm (one on one off)**
Equal Opportunity Statement:
LIVINGWAY is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, gender, age, sexual orientation, disability, or any other protected status.
Application Process:
Provide a full and current copy of your CV along with a covering letter of why you feel you are suitable for the position.
The interview process will consist of two stages with the initial stage being held online and the follow up stage being held in person.
Job Type: Part-time
Pay: £12.50-£14.00 per hour
Expected hours: 20 per week
Benefits
:
Company events
Company pension
Free parking
Schedule
:
Monday to Friday
Weekend availability
Application question(s):
Why do you want to work for LIVINGWAY
Provide an example of great customer service you have provided
Do you have experience of working alone?
Experience
:
Lettings: 2 years (required)
Work Location: In person