Internal Account Manager - Managed Services
Location: Manchester (Hybrid: 3 days office / 2 days home)
Salary: £28-35k (DOE) + £8-10k Commission + Benefits
Our client, a fast-growing Managed Services provider, is seeking an Internal Account Manager to join their customer excellence and account management team.
The Role
You'll work alongside Account Directors to deliver an exceptional customer experience, retain recurring revenue, and drive account growth through cross-sell and upsell opportunities.
You'll manage your own portfolio of accounts - ensuring renewals, identifying new opportunities, and achieving gross margin and retention targets.
Key Responsibilities
Support Account Directors in managing named accounts and developing account plans.
Own customer relationships within assigned accounts, driving retention and growth.
Identify and pursue cross-sell and upsell opportunities.
Prepare quotes, process orders, and maintain CRM (Salesforce).
Collaborate with service delivery to ensure service excellence and continuous improvement.
Stay current with product and technology portfolios through training and vendor engagement.
About You
Technical Skills
Experience in UCC, UCaaS, CCaaS, Network Infrastructure, Secure Operations, or CX solutions (Public or Private sector).
Understanding of Mobile and WAN solutions.
Proven success in achiev...