Joining a growing independent insurance brokerage that’s built a reputation for doing things well - especially when it comes to claims... as the awards they win regularly demonstrate.
With a focus on service, they treat claims handling as a key part of their client proposition, not just a back-office function.
This opportunity is ideal for someone with experience in claims and who wants to be more than a post box - you’ll be handling a mix of commercial claims, providing day-to-day support to clients and colleagues while managing cases through to resolution.
What’s On Offer:
* Salary up to £45,000 depending on experience
* Hybrid working, and a modern working environment in Birmingham
* A business-wide commitment to work-life balance and employee wellbeing
* Support with professional development and qualifications
* A collaborative, down-to-earth team culture with regular social events
* Opportunities to get involved in broader projects as the team continues to grow
What You’ll Be Doing:
* Managing your own caseload of commercial claims, including Property, Liability, and Motor Fleet
* Acting as the main point of contact for clients, insurers, and adjusters throughout the lifecycle of each claim
* Providing timely updates, guidance and support to ensure clients understand the process and feel supported
* Recording and managing all case details accurately, maintaining an effective diary system and claims reporting
* Preparing MI and claims summaries for internal teams and clients as needed
What You’ll Need:
* Previous experience in a claims handling role (commercial preferred, but personal lines will be considered)
* Confidence working directly with clients and external partners
* Good time management and attention to detail
* A calm, measured approach—especially when clients are under pressure
* Willingness to develop further through training and on-the-job learning
If you’re looking for a role where your claims knowledge is valued and you want to be part of a team that treats service as more than just a slogan, this could be the right move.
Please contact Anthony Barlow to discuss - 07429 567647 / anthony.barlow@strideresource.com