Technical Support Analyst
Middlesbrough (1 day a week in office)
Permanent | Up to £26,000
83zero are partnered with a leading technology business whose products are used by thousands of companies and impact millions of lives. They're looking for a Technical Support Analyst to join their team and deliver exceptional customer support.
This role is less "hardcore IT" than you might think - it's all about problem-solving, customer service, and communication, with some technical elements. You'll be the first point of contact for customer queries, making sure every interaction is handled smoothly, professionally, and with a smile.
What you'll be doing:
Handling customer queries by phone and email, logging, troubleshooting, and resolving issues.
Escalating tickets where needed and working with 2nd/3rd line teams to ensure quick resolutions.
Keeping records accurate and up to date.
Spotting ways to improve processes and enhance the customer experience.
What we're looking for:
Strong communication and customer service skills - you'll enjoy speaking with people and building positive relationships.
Good IT skills, including Microsoft Office.
At least 1 year of experience in a support or service role (doesn't have to be deep technical).
A curious mindset, problem-solving ability, and willingness to learn new systems.
Why apply?
A permanent role with great progression opportunities.
Hybrid setup - just 1 day a week in the office.
Salary up to £26k.
The chance to join a growing company whose tech is making a real difference