Office Administrator / Receptionist
Location: Bristol
Role Overview
The Office Administrator / Receptionist is the central point of contact for the regional office, responsible for the smooth day-to-day running of all administrative, front-of-house, and office support functions.
This role operates with a high level of autonomy and ownership, ensuring the office environment is professional, organized, and fully functional at all times, while providing essential administrative support to both office and site-based teams.
Role Scope
* Act as the first point of contact for all visitors, staff, and external stakeholders
* Take full ownership of office administration and operational organisation
* Maintain efficient systems for document control, filing, and data management
* Support site teams with administrative requirements
* Ensure the office environment is professional, organised, and fully operational
Key Internal/External Relationships
* Internal: Office staff, Site teams, Directors
* External: Clients, visitors, suppliers, contractors
Front of House & Office Coordination
* Deliver a professional and welcoming front-of-house experience
* Manage visitor access, sign-in processes, and meeting arrangements
* Handle incoming calls, enquiries, and correspondence efficiently
* Maintain meeting rooms, reception area, and overall office presentation
* Organise refreshments, lunches, and hospitality for meetings
* Receive and distribute deliveries and post
* First Aid and Fire Marshal duties
* Schedule maintenance repairs and inspections, keeping an up-to-date maintenance schedule with costs and repairs
* Maintain records of maintenance activities, service contracts and compliance documentation for internal and external audits
* Assist with Health & Safety procedures and compliance requirements for internal and external audits
* Support emergency preparedness and business continuity procedures
Office Administration & Operations
* Take ownership of all office administrative processes
* Manage diaries, meeting bookings, and room scheduling
* Coordinate couriers, post, and document distribution
* Order and manage office supplies and consumables
* Support onboarding processes (e.g. desk setup, access, building access etc)
* Maintain office systems, trackers, and internal records
* Carry out general administrative duties including typing, printing, photocopying, and document binding
* Provide refreshments and coordinate catering for meetings as required
* Ensure all data input and record-keeping is accurate, up to date, and well organised
* Undertake additional ad hoc administrative tasks to support the wider team and office operations
Health, Safety & Compliance
* Work in line with company policies and procedures
* Ensure compliance with data protection and document security standards
* Support health & safety documentation processes where required
Company Expectations
* Work collaboratively and support wider business operations
* Maintain professionalism and uphold company standards
* Comply with all company policies and procedures
* Contribute to continuous improvement across the business
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