?? Location: Blackburn
?? Full-Time | Permanent
Join a Business That Puts People First
Are you passionate about delivering outstanding customer service and making a real difference in peoples lives? Were currently recruiting for a proactive and empathetic Customer Service Advisor to join a well-established and growing legal services organisation.
This is a fantastic opportunity to build a rewarding career within a professional environment, where your communication skills and attention to detail will have a direct impact on client outcomes.
The Role: What Youll Be Doing
As a Customer Service Advisor, youll act as the key point of contact for clients, supporting them throughout their journey with professionalism and care.
1. Manage a high volume of client enquiries via phone and email, ensuring prompt and professional responses
2. Maintain and update accurate case files, keeping all information current and accessible
3. Clearly explain case updates and processes in a simple, client-friendly manner
4. Liaise with internal legal teams to communicate client needs and support positive outcomes
5. Balance multiple cases and prioritise tasks effectively based on urgency
6. Accurately document all client interactions and ensure timely follow-up
7. Handle client concerns with a calm, solutions-focused approach
8. Provide administrative support incl...