<div><p><strong>Must be looking to step out of the hospitality industry</strong></p><h3>The Opportunity:</h3><p>Actively looking for someone who is looking to step out of the hospitality industry and step into an exciting new environment.</p><p>We are seeking a highly capable operations-led professional to take ownership of the day-to-day running of a complex, customer-facing site. This role sits at the heart of the operation and is responsible for ensuring that people, processes, facilities, and customer experience all work seamlessly together.</p><p>This is a great opportunity for someone from a Hospitality Manager, Restaurant Manager, Bar Manager, Front of House, Operations Manager, Site Manager, Health and Safety Manager, Customer Experience Manager or similar role.</p><h3>The Role:</h3><ul><li>Take full ownership of daily site operations, ensuring safe, efficient, and well-coordinated delivery across all areas.</li><li>Maintain a clear operational overview of site activity, capacity, scheduling, and workflow.</li><li>Identify, assess, and mitigate operational risks in real time and through forward planning.</li><li>Ensure all operational procedures are followed, reviewed, and improved where necessary.</li><li>Oversee documentation, paperwork, and record-keeping relating to safety, operations, and compliance.</li><li>Act as a key decision-maker during incidents, disruptions, or operational challenges.</li><li>Oversee the Customer Experience Team, setting clear expectations and standards.</li></ul><h3>Required Skills:</h3><ul><li>Proven experience in a heavily operational role.</li><li>Strong understanding of how multi-functional sites operate.</li><li>Highly organised, resilient, and able to remain composed under pressure.</li><li>Strong communication skills with the ability to lead, influence, and challenge where required.</li><li>Experience working in fast-paced, seasonal, or customer-driven environments.</li><li>Naturally proactive and solutions-focused.</li><li>Passionate about operational excellence and customer experience.</li></ul></div>