General information Job Title Claims Team Leader Ref 9468 Location Newcastle - Q8 Building, Quorum Business Park, Longbenton, NE12 8BU, United Kingdom Department Claims Business Support Business Area Claims Customer Experience Working time Full-Time Date Published 29-01-2026 Serving our customers, communities, and planet a little better every day. Claims Team Leader | Claims Business Support Salary: Starting Salary £33,040 benefits Location: Newcastle Office Attendance: Our roles are hybrid once training completed; however, you should be able to travel to the Newcastle office 2 days per week for this position Shift: Monday – Friday, 8.30am –4.30pm Closing Date: 12th February 2026 at 5pm At Tesco Insurance, our Claims team does more than handle claims – we help customers through some of life’s most difficult and vulnerable moments. Whether it's a bump in the road, damage to a home, or a sudden emergency, every call is a chance to show we care and to do the right thing with empathy and expertise. We’re proud of our NPS and customer satisfaction scores but even prouder of the skilled and compassionate colleagues behind those results. Whether resolving a claim or partnering with suppliers to deliver great customer outcomes, we’re building a team that listens, learns, and leads with kindness. Here, your ideas matter, your growth is supported, and your work makes a real difference – especially when customers need us most. Opportunity This is an exciting opportunity for a Claims Team Leader to join our Claims Business Support (CBS) team. You’ll lead, coach and develop a team of Claims Business Support Assistants, who provide essential administrative support to the Home and Car Claims Functions; including document management, accurate data entry, use of supplier portals, and day‑to‑day operational support. This role is fast paced and varied. The Role Leading and managing CBS Assistants to ensure all administrative tasks are completed accurately, on time, and in line with departmental processes and regulatory standards. Maintaining and developing your own and your team’s technical knowledge to support excellent service delivery across Home and Car Claims. Be able to demonstrate managing multiple workstreams at once and being able to adapt and change priorities as required Managing recruitment, performance management, coaching, development, absence, and all people processes for your team. Ensuring operational compliance with FCA, Data Protection Act, mandatory processes, and all procedural requirements. Conducting regular quality audits, providing feedback, and taking corrective action where needed. based issues, identifying appropriate resolutions, liaising with suppliers or internal stakeholders accordingly. Overseeing workflow to ensure daily tasks such as data input, document handling, and supplier portal activity are completed to required standards. Producing accurate and timely reports aligned to business requirements. Identifying trends, risks, and opportunities for continuous improvement within CBS processes and contributing to wider operational enhancements. We need you to have: Proven experience managing, developing and motivating people, including coaching, performance management, and supporting development. Strong communication skills, able to tailor your approach to different audiences. Ability to maintain high accuracy and efficiency in operational processes. Knowledge of or experience working in a regulated environment, including compliance and governance awareness. Strong organisation and prioritisation skills, comfortable managing multiple workflows. Ability to use multiple systems confidently, including various company portals and Microsoft Office applications. Good judgement and decision-making capability, even under pressure. We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us. Everyone’s welcome We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day. Interviews Interviews are expected to be held from end of February 2026. Why Tesco Insurance and Money Services? Seeing your impact all around you: there's no better feeling. Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day. We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for. Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome. So, if you want a career where you can do good and feel good, you've found it. Let's make everyday a little better. Our story Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference. We began life in 1997 and now help more than 2 million customers protect what matters to them. We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centres are open seven days a week. Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers. How to apply We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals. Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!