Job Overview
The patient experience facilitator will work alongside divisions to achieve Trust timescales and deliver a quality person‑centred complaints management service.
Key Responsibilities
* Support the delivery of a robust and effective complaints management service for the Trust.
* Ensure complaints received in the Trust are investigated and responded to effectively, appropriately and sensitively within NHS and Trust guidelines.
* Respond to complaints within Trust timescales and meet quality person‑centred service standards.
* Assist in supporting the resolution of complaints arising from other areas of the Trust as required.
* Participate in the continual development of a responsive service through internal measures of success.
* Establish effective working relationships and liaise across all disciplines, clinical and non‑clinical, including senior managers and clinical staff across Directorate Operational Groups and outside agencies such as CCG and PHSO.
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