The contract performance managers play a key role in developing relationships with the service provider and monitoring the service provider's performance. The contract portfolio includes the Equans Estates FM contract, Birmingham Treatment Centre PFI and Q -Park contracts, with potential expansion to include capital outsourcing.
The post holder will ensure robust contract performance management of a quality service. The post holder will work with the Head of Estates and Contract Manager to assess the performance of the contracts and the set standards. The contract performance manager will assess whether the services being delivered meet the required standards, whether any remedial measures are effective and whether there are any trends evident in provision of services that inform improvement. Contractual compliance is achieved with effective quality and risk management, promoting a culture of continuous improvement, and achieving value for money.
Through effective leadership skills, the post holder will be part of a leadership team who will be effective in sustainable and collaborative long-term relationships with key peer partners in service providers and within the operational team leading clinical service delivery at the Trust.
Main duties of the job
Main duties of the job
* Contribute to long term Estates strategic plans to implement organisational objectives for critical services.
* Developing Estates related policies for the Trust
* Effective line management and leadership skills. Display coaching style, team leadership and development skills.
* Analyse and facilitate solutions for problems that may be multi factorial and not have obvious solutions.
* Produce and analyse highly complex numerical and written information and resolve issues surrounding conflicts of interest and data.
* Able to assess the strategic impact of different option of the effectiveness of the organisation as a whole.
* Identify data for measurement of performance.
* The formulation of long, medium and short-term plans for the deployment of departmental resources including assessment of impact on risk, Trust objectives, staffing and priorities.
* Prioritise and manage a heavy, varied and unpredictable workload on a day-to-day basis responding to changes at short notice.
* To plan, prioritise and monitor the workload of staff and those contributing to project work.
* Plan for the completion of Trust wide projects against set deadlines.
* Identification of relevant information and its sources
* Offer advice at a strategic level and aware of the impact of the advice given.
* Undertake audits of work to ensure that outcomes align with key objectives and standards.
About us
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.
We care for our patients, we care about our population, and we care about our people.
Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.
Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.
We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose.When we say we're 'with you all the way' we want you to know that we mean it.Visit the SWB website to find out more about our ambitions and people plans.
Job responsibilities
For further information about this role, please see the attached job description and person specification.
Person Specification
Experience
* Contract management experience at scale with evidence of effective quality management and value for money.
* Able to prioritise and manage a heavy, varied and unpredictable workload on a day-to-day basis responding to changes at short notice
* Significant experience in an environment with complex building and engineering services installations.
* Experience of effective risk assessment and management.
* Experienced in the production and presentation of business cases
* Experience of delivering substantial service change and transformation.
* Experience in the management of a PFI scheme.
* Evidence of continuing professional development.
Qualifications
* Degree plus Masters' Degree (or equivalent experience/knowledge) with membership of a relevant professional body
* Contract management Qualification.
* Formal higher level Management Qualification or equivalent experience.
* Formal Project Management Qualification.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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