Job Title: Admin Assistant
Location: Caerphilly
Contract Type: Full-time, Permanent
Salary: £24,375 per annum
About the Company
Our client is a trusted name within the fire safety and compliance sector, delivering high-quality consultancy and inspection services across the UK. With a strong reputation for excellence and continuous improvement, they are committed to safeguarding people, property, and businesses through professional standards, accredited systems, and exceptional customer care.
The Role
We’re looking for a proactive and well-organised Consultancy Team Administrator to provide comprehensive administrative and coordination support to the Consultancy division. This role plays a key part in ensuring projects and assessments are delivered smoothly — from scheduling surveys and managing client communication to supporting documentation, training bookings, and reporting.
You’ll work closely with consultants, subcontractors, and clients to ensure deadlines are met and service delivery exceeds expectations. This is a fantastic opportunity for someone who enjoys variety, responsibility, and being at the centre of a busy operational team.
Key Responsibilities
* Coordinate consultancy projects, including fire safety assessments, client appointments, and follow-up actions.
* Communicate effectively with clients and internal teams to support seamless service delivery.
* Manage incoming enquiries, schedule work using internal systems, and issue documentation to clients.
* Support the planning and delivery of training sessions, liaising with trainers and attendees.
* Monitor shared inboxes, handle telephone queries, and maintain accurate records.
* Liaise with subcontractors to organise site visits and ensure relevant paperwork is in place.
* Assist with invoicing, reporting, and general administrative duties to support the wider Consultancy function.
* Identify opportunities to enhance efficiency and customer satisfaction across processes.
Skills & Experience Required
* Confident user of Microsoft Office and comfortable learning bespoke systems.
* Strong organisational and multitasking skills with excellent attention to detail.
* Ability to prioritise workload and remain calm under pressure.
* A professional and customer-focused approach, with clear communication and interpersonal skills.
* Able to build positive relationships with colleagues, clients, and external partners.
* Experience in a coordination or administrative role within a technical, compliance, or service-led environment would be advantageous.
What’s on Offer
* Competitive salary of £24,375 per annum
* Private medical insurance
* Company pension scheme
* Wellbeing and reward programme
* Enhanced sick pay
Interested?
If you’re looking for a role where organisation, teamwork, and customer service come together — we’d love to hear from you. Apply today to join a forward-thinking organisation dedicated to safety, quality, and professional growth.