Tenants Sales & Retention Team Leader
Job purpose:
Ensuring that the team achieves the targets and objectives, quality and service standards of the organisation, through coaching, support and motivation.
Key Responsibilities:
1. To mentor and support the team to deliver improved sales, retention, and operational efficiency.
2. To manage the team to deliver high activity and call rates and deliver outstanding customer outcomes.
3. Review all lead and customer inception channels to ensure all are being actively managed and worked by the team, and agreed SLAs and penetration rates are achieved or exceeded.
4. Motivate, coach, and assist team members to meet minimum performance expectations set by the business.
5. To help drive a customer at the heart of everything we do culture through the team.
6. To help effectively analyse processes and suggest and implement further improvements within the insurance functions.
7. Drive change look at all options of training delivery and drive forward the most effective way of engaging team members.
8. Support the team to achieve 90% or higher on all quality assessments.
9. To build and implement coaching support plans tailored to all sales abilities and opportunity.
10. Organise and chair meetings with the team to give feedback and provide coaching to develop their ability to motivate and...