Join to apply for the Commercial Coordinator role at Institution of Chemical Engineers (IChemE)
Role Purpose
The Commercial Coordinator is responsible for supporting the successful delivery of IChemE’s range of existing and new commercial products and services, ensuring a positive member/customer experience and contributing to commercial growth. This includes, but is not necessarily limited to, training, events, publications and advertising.
The postholder will work as part of the Commercial team with individual and collective operational responsibility for product lines. You will also work as part of a team to develop additional commercial products and services.
IChemE commercial revenue currently accounts for approx. £5.5m (circa 50% of total business revenue), with ambitious targets for sustainable growth.
Key Responsibilities and Accountabilities
* Organise and ensure successful delivery of training courses (face-to-face/online/on-demand, public/in-house)
* Proactively respond to member/customer enquiries
* Manage venues/online platform
* Prepare course materials
* Support course trainers where required including accommodation/travel management and issuing contracts/statements of work
* Prepare customer proposals for in-house and bespoke training courses
* Review course feedback and make recommendations for further improvements
* Create innovative, new on-demand training courses using technical content prepared by subject matter experts
* Administer course content reviews to ensure training continues to reflect current thinking and good practice
* Organise and ensure successful delivery of live events
* Proactively respond to member/customer enquiries
* Manage volunteer technical committees/judging panels
* Manage event sponsors/exhibitors ensuring delivery of all contractual benefits with a view to ensuring repeat business
* Manage key event suppliers (eg caterers, printers, audio-visual suppliers)
* Manage venue and serve as main point of contact between venue and the Institution
* Prepare event materials
* Work as part of a team to oversee the on-site delivery of the event
* Review event feedback and make recommendations for further improvements
* Respond proactively to member, customer and supplier enquiries regarding other commercial products and services
* Manage sales, subscription enquiries and access rights for a range of publications and contracts
* Ensure advertising sales are fulfilled and invoiced correctly
* Update customer information on CRM
* Manage additional volunteer committees where required to fulfill commercial products and services
Other information
The role will be based at our Rugby office. This is a permanent, full-time role based on 37.5 hours per week, Monday – Friday. Only candidates eligible to work in the UK will be considered.
Salary will be in the range of £24,000-£27,000 per annum (depending on experience).
The closing date for all applications is 14 September 2025. IChemE reserves the right to interview exceptional candidates and make an offer of employment before the closing date should we wish. Previous applicants need not apply.
Benefits
* Annual performance reviews
* Training and development opportunities
* Company contributory pension scheme that matches employee contributions by 1.5 times up to a maximum capped 12% employer contribution
* Life assurance linked to being an active member of the pension scheme
* 28 days annual leave (plus bank holidays) for full time members of staff
* Company paid sickness leave after 6 months employment and increased at intervals based on length of service
* Employee Assistance Programme and wellbeing support
* Health cash plan (cash back on optical, dental, physio and more)
* Financial support to help cover the cost of professional membership subscriptions if relevant to your role
* Free parking and refreshments at our Rugby Office
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