Job Description
Brook Street are delighted to be recruiting on behalf of our client for a Customer Service Support professional to join their busy and collaborative team on a full-time permanent basis. This is a fantastic opportunity for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer service while working closely with multiple departments across the business.\n\nReporting to the Procurement Manager, you will play a key role in ensuring customer enquiries, orders and issues are managed efficiently and professionally, contributing to a consistently high standard of service.\n\nThe package:\n\nFull time Perm position\nMonday to Friday (This is a fully office-based role)\nLocation: Bradford BD3\nHours: 9:00am- 5:00pm (45 Minute Lunch break)\nSalary on offer: £24,000 per annum\n25 days holidays plus bank holidays\nAccess to Perk box after successful completion of the induction period\nPrivate healthcare after 2 years of service\n Key Responsibilities\n\nDeal with customer and internal questions about orders and deliveries.\nManage returns and keep customers updated until issues are sorted.\nHandle complaints and more complicated queries in a professional way.\nProcess orders and payments accurately on company systems.\nSpeak with couriers to fix delivery issues and arrange collections, ...