Regional Account Coordinator Maesteg To £26k depending on experience Are you passionate about delivering first-class customer service? Do you enjoy working in a fast-paced environment where you can take ownership and build strong relationships? If so, we want to hear from you The role * Provide exceptional customer service – be the main point of contact for customers in your sector, ensuring their needs are met efficiently and professionally. * Manage customer orders and quotations – process orders accurately with a ‘right first time’ mentality, ensuring a smooth and efficient experience for customers. * Handle customer queries and complaints – act as an advocate for customers, resolving issues quickly and effectively while maintaining high service standards. * Collaborate with internal teams – liaise with Marketing, Technical Services, Operations, and Manufacturing to ensure seamless coordination and customer satisfaction. * Maintain accurate records – ensure all customer interactions, orders, and pricing information are documented in line with company and regulatory standards. * Monitor and report issues – escalate customer or system concerns to the Regional Accounts Team Leader in a timely manner. The Person * Strong communication and relationship-building skills. * Excellent attention to detail and organisational abilities. * Ability to work under pressure and prioritise workload effectively. * Experience with CRM systems (preferred, but training provided). * A proactive and customer-first mindset. * High commercial awareness and problem-solving abilities. * Computer literate (Microsoft Office & MS Teams). In return you will be part of a supportive and dynamic team, you will have Training and development opportunities to help you grow and the chance to make a real impact in a company that values service excellence