Job Description
Customer Services Advisor - August Start
Your new company
You'll be joining the existing permanent helpdesk team as part of our Hays temping team working within the public sector.
Hours - 08:30 to 16:30
On site - Monday to Friday
Start - August 2025
Duration - 2 Months Temp
Your new role
You will answer incoming queries via phone and email channels to effectively provide advice and solutions, duties include:
* Be contacted by phone and email to offer tailored advice.
* Support with issues like finance, accommodation, and visas (training provided).
* Log interactions and refer to specialist teams as needed.
* Use judgement to handle sensitive or complex queries.
* Assist with service improvements and student feedback.
* Adapt quickly to new systems and processes.
What you'll need to succeed
* Experience in a customer-facing or advisory role
* Clear, professional communication skills
* Ability to manage sensitive issues with discretion
* Strong organisation and time management
* Confident using databases and digital tools
* Flexible, proactive, and keen to learn
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email your CV to jessica.summers@hays.com with the reference 4692692
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
# 4692692