Sanctuaryprovide in:house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not:for:profit organisation, we aim to achieve outstanding results for our customers based on our values : working in an open and transparent way, creating strong partnerships with our customers and providing a first:class customer service.
Administration Officer
Customer Service Centre, Francis Street, Hull
GBP 27,177 : GBP 28,607 per year
40 hours per week : Monday to Friday, 8:00am : 16:30pm
We have an opportunity for an Administration Officer based within the Property Services Hub in our Customer Service Centre in Hull.
The Property Services Hub focuses on customer service excellence and delivers a range of services for Housing, Homeownership and Commercial and Residential covering over 100,000 properties. The Administration Officer will
provide quality administrative support for our maintenance function by raising orders for repairs, handling order queries and providing information to internal and external customers.
We communicate with our customers and stakeholders via text message and email.
The role of Administration Officer will include:
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Delivering, maintaining, and monitoring effective and efficient administrative systems
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Monitoring, managing, and answering queries and all other contact from customers, suppliers, and contractors
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Supporting the Management and maintenance of relationships with internal and external stakeholders, managers, and trade colleagues
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Supporting Sanctuary Maintenance by ensuring accurate and timely information is collected, collated, prepared, and presented
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Delivering services to the appropriate KPI's and service standards, responding effectively and efficiently, working to deadlines and targets
Skills and experience:
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Proven experience of administration relating to customer service and complaints
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Working knowledge of call handling in a customer service centre environment
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Some experience of producing and analysing statistical information would be advantageous
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Team player with the ability to also work independently and use your own initiative
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Strong working knowledge of Microsoft Word and Excel (or similar)
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Proven experience of working to deadlines with the ability to prioritise your own workload
Why work for us?
We are a not:for:profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
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25 days annual leave (rising to a maximum of 30 days) plus public holidays
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A pension scheme with employer contributions from Sanctuary
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Life Assurance
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Employee Advice Service including counselling
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Cycle to Work scheme
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Voluntary health plans
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Employee discounts
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Wellbeing support and tools
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Employee recognition scheme
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Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
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GBP 27,177 per annum (rising to GBP 28,607 per annum after 12 months, subject to satisfactory performance)
View the job profile
(if the link is unavailable the Sanctuary careers website)
Closing Date: 18 September 20