Crankcase Oil Mist Detection Specialist
Marine Diesel Crankcase Oil Mist Detection Systems
Full-time | Based in Milton Keynes, UK (or Home-based)
Reports to: OMD Sales Manager
Broad Accountabilities
* Full responsibility for managing the product warranty returns process, including tracking and reporting
* Analyse all returns and technical enquiries to identify root causes and recommend corrective actions
* Liaise closely with the factory to address production issues and support effective solutions
* Monitor and assess potential product obsolescence risks
* Coordinate and manage all third‑party and customer approvals
* Support product cybersecurity compliance requirements
* Oversee product training, certification, and tracking activities
* Maintain accurate records of ship interactions and ensure sanctions compliance
* Contribute to achieving annual sales targets and support growth initiatives
Skills, Knowledge & Experience
* Strong blend of marine engineering, industrial electronics, and safety systems knowledge
* Good communication skills
* Solid commercial awareness
* Strong technical presentation skills
* Willingness to travel
Desirable
* Experience with Marine Crankcase Oil Mist Detection Systems (e.g., Graviner, Schaller, Specs, Daihatsu) or fire alarm panels
* Knowledge of the marine industry and/or ship service operations
* Experience with vessel Class Society approval processes
* Understanding of vessel cybersecurity requirements
Behaviours
* Passion for supporting ship safety systems
* Strong team player
* Ability to work effectively in multinational environments
* Ability to work independently and take initiative
* Integrity in business dealings
* Willingness to make decisions
* Commitment to ethics and compliance standards
Candidate Background
* Previous experience in technical product support (e.g., fire alarm panels or electronic components) or in international technical systems sales is highly desirable.
* Experience in roles such as Technical Product Support, International Technical Sales, Marine Systems Technicians, Fleet Superintendents, Marine Engineers, or Electrical Technicians is welcomed.
Other Requirements
* Valid driving licence is mandatory
* Use of a personal vehicle for business purposes will be reimbursed in line with company policy
Leadership & Team Structure
* There are no direct reports initially. As the team evolves and the scope of the role expands, line management and mentoring responsibilities are expected to be introduced.
Travel & Relocation Expectations
* The role involves limited travel, primarily within the UK and Europe, including attendance at training sessions at R&D centres, customer meetings, trade shows, and internal KGS meetings.
* As the role develops, there may be occasional opportunities for global travel to support international customers and participate in key industry events.
* All business‑related travel expenses will be covered in line with company policy. No relocation is required.
Clear Expectations & KPIs
Within The First 3 Months
* Complete Graviner OMD Hands‑On Training (MK6 & MK7), subject to availability
* Develop and complete Account Profiles for assigned customers
* Provide weekly activity reports, including forecasting
* Review and update Engine Designer account information
* Prepare a current Graviner OMD SWOT analysis
Within The First 6 Months
* Gain full understanding of the Graviner OMD RMA process and take ownership of in‑warranty activities
* Develop a strong understanding of the Marine IACS approval process and ensure all Class Certificates are up to date and published
* Take responsibility for the new MK7 RDU development, including cybersecurity compliance
* Take ownership of the OMD Subscription Training initiative
* Review and update all Graviner OMD marketing collateral and website content
* Work closely with the OMD team to enhance the Vessel Service and Maintenance initiative
Career Development & Progression
* Progress from a service‑focused role into new‑build account responsibility
* Ultimately develop into a leadership position with responsibility for running the OMD team
What You Will Gain
* 25 days holiday plus bank holidays
* 37.5 kr week
* Direct Contribution pension scheme
* Life Assurance
* Employee scholarship scheme
* Access to the Benefits Central platform, which hosts employee reward and recognition initiatives as well as health and wellbeing resources
* Bravo Awards, which recognise outstanding contributions from all employees and encourage excellence
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