Senior Experience Strategist
£45,000–£65,000
London | Hybrid
We're looking for an Experience Strategist to join a multidisciplinary design consultancy that helps organisations make sense of complex challenges, uncover opportunities and create better products, services and experiences. The work spans digital transformation, innovation, customer experience, service design and emerging technologies, often with organisations tackling significant change.
You would be joining a small senior team working directly with clients to understand problems before solutions are defined.
You'll likely be working today in a service design consultancy, innovation consultancy, experience consultancy, design strategy team or customer experience practice. You may be a Service Designer who increasingly finds yourself leading discovery and shaping recommendations. Equally, you might be an Experience Strategist or Design Strategist looking for more influence and broader exposure.
What you'll be doing
• Leading discovery and research initiatives
• Conducting stakeholder interviews and qualitative research
• Synthesising complex information into actionable insight
• Facilitating workshops and collaborative sessions
• Mapping customer, service and organisational experiences
• Identifying opportunities for innovation, improvement and transformation
• Developing strategic recommendations and future-state propositions
• Helping clients align around priorities and direction
We're looking for people who
• Have experience in experience strategy, service design, design strategy, innovation consulting or a related discipline
• Are comfortable navigating ambiguity and complexity
• Have strong research, synthesis and storytelling skills
• Can facilitate conversations with senior stakeholders
• Understand how customer needs, business goals and organisational realities intersect
• Enjoy helping people make decisions rather than simply producing deliverables
We encourage applicants from all backgrounds, so if there is anything we can do to make our recruitment processes better for you and to allow you to show your best self, let us know. We also understand that some people require extra time to complete assessments, require alternative application methods and can also benefit from having interview questions or a guide to the type of questions pre-interview. We are open to any suggestions or requests that you may have and are always looking for creative ways to assess talent. Our commitment to you is that you should always feel safe and secure when you’re working with us. Futureheads is a B Corp™ accredited digital recruitment agency based in London. We specialise in recruiting permanent, contract and freelance digital and tech professionals in creative, data, design, digital marketing, engineering, product, project and programme management, UX and service design jobs.