MMP Consultancy are looking to recruit a Customer Service Advisor on a Temp to Perm basis in Essex. Key Responsibilities: Handle incoming repair requests via phone, email, and online portals Accurately log and prioritise maintenance jobs using internal systems Liaise with tenants, operatives, and subcontractors to schedule works Follow up on outstanding repairs and ensure timely completion Diagnose and troubleshoot basic repair issues over the phone Escalate urgent or complex repairs appropriately Manage and resolve customer complaints with professionalism and empathy Maintain detailed records and ensure compliance with service-level agreements Work closely with the repairs team to identify recurring issues or trends Experience in customer service, ideally within housing or repairs Great communication and problem-solving skills