Established in 1982, Bytes has grown rapidly and now employs over 800+ people across 6 locations in the UK and Ireland. Our turnover in Financial Year 2024 was in excess of £2bn. We work with SME's, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.
We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.
Your Future Starts Here
Why Bytes?
* Over 800 staff (plans to double in size over the next 5 years)
* Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London, Manchester, Port Solent and Dublin.
* Winners of an array of industry awards
* Sunday Times Top 100 Best Places to Work
* Excellent training and career prospects offered
* Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
* Supporters of 85+ charities with strong commitment to diversity and sustainability
PURPOSE OF JOB:
An exciting opportunity to join a fast-growing company and department to provide high-quality support for rollout of new technology in Bytes, new laptops, new operating systems, mobile phones, and software. The role also calls for the support of AV equipment at Bytes offices and at company hosted events.
KEY RESPONSIBILITIES:
* Deployment of IT equipment such as laptops, operating systems, software, and mobiles (not and exhaustive list and project dependant)
* Working in accordance with project plan
* Responsible the Service Delivery Manager, but working in coordination with a PM.
* Communicating and co-ordinating with Bytes staff for the handover or IT equipment
* Communicating and co-ordinating with Bytes staff when deploying new software or operating systems
* Creation and updating documentation
* Support, maintenance of Bytes AV Equipment at all Bytes offices
* Bytes event technical support (either at Bytes office or event location)
* Visit each Bytes office on a regular basis and ensure that office based IT equipment is working well and IT supplies are well stocked
* Point of escalation for other teams within Systems Support
* Provide consistently professional and high-quality interface between Systems Support and its customers
* Liaising with external resources (suppliers / manufacturers / support providers)
* Other task as provided by your manager
OPPORTUNITES
* Join a rapidly growing business with scope for career development
* Help shape and steer our infrastructure as we expand
* Exposure to a large variety of solutions such as Microsoft Azure, NetApp, SCCM, VMWare vSphere
* Take part in project led work, with the opportunity to lead elements of the project
* Maintain infrastructure information and documentation for the team
QUALIFICATIONS, EXPERIENCE & SKILLS
Essential Knowledge
* Operating Systems – Windows 11, Office 365
* Desktop – Microsoft Office 365 applications, OneDrive
* Cloud – Office 365 administration
* AutoPilot build process.
* OneDrive for Business
* 2+ Years experience in a Service Desk role
Additional Knowledge
* Apple iOS
* Basic Apple InTune MDM
* Audio/Visual – Teams Embedded devices
* Azure
Skills
* Ability to work under own initiative
* Ability to follow written and verbal instructions
* Ability to work to strict deadlines
* Ability to provide training to other team members, and other employees
* Ambitious and willing to work towards specialisation in corporate systems
* Excellent communication and interpersonal skills
* Good documentation skills including Visio drawings
* Previous experience in IT Infrastructure/support and fault finding
* Current valid driving license
Qualities
* Articulate, literate, presentable, customer facing and technically astute
* Self-motivated, enthusiastic and willing to learn
* Punctuality and good time keeping are essential to this role
* Team player
* Commercial awareness
Training Provision
* Necessary training on products and applications where required
* Bytes Software Services Ltd provide a full induction programme to assist in integration to the organisation. The individual will also be expected to attend training courses and take exams to assist with keeping up the business' vendor accreditations
ADDITIONAL INFORMAITON
* Based at Bytes Software Service head office in Leatherhead. Occasional visits to other company offices may be required. Occasional out-of-hours work may be required