Anderson Knight is recruiting a Service Coordinator for a well-established FM business based in Hillington. The role involves organising and prioritising the workload of the engineering team. Salary - £29,285 Hours - Monday to Friday 8am-5pm, with the occasional Saturday (1 in every 7). Key Responsibilities: • Organise and prioritise the workload of the engineering team. • Plan and direct engineering resources to meet customer deadlines. • Keep customers updated on the progress of outstanding work. • Ensure the team follows established procedures and quality standards. • Promote positive customer service, addressing concerns or escalations professionally. • Handle incoming phone calls, managing queries and requests from existing customers. • Monitor and check jobs in the system, liaising with clients and the service team to resolve any issues. • Manage escalations and chases, following appropriate processes. • Diagnose faults using remote system data to support decisions on engineer attendance or remote call management. • Balance the needs of customers and engineers in a busy environment. • Alert management to issues and assist in their resolution. • Understand customer contracts and help deliver service level agreements. • Run and distribute scheduled and ad-hoc reports as required by contracts or management. • Coordinate the procurement of spares and parts and schedule their fitting. Key attributes and skills: • Proven experience in a coordinating role is essential. • Experience in the service industry is preferred but not essential. • Extensive administration knowledge on Excel and Microsoft packages. • Ability to work as part of a team. • Able to juggle multiple tasks and remain calm under pressure. • Ability to build great rapport with customers and team members. To apply for this excellent opportunity, please forward your CV in complete confidence.