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At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.
More about your role
This role is a part-time position of 16 hours per week, with a requirement to work on a Tuesday. The additional hours can be worked over any other day(s) of your choice or split over three days, which can be discussed during the interview with the line manager.
This role is based in Oldham and will cover two sites in close proximity. You will primarily support the Tenancy Enforcement and Communities Teams but may be asked to support other teams across the business.
In this role, you will provide comprehensive administrative support for the Housing Management and Tenancy Enforcement Team. You will give advice and information to internal and external customers via phone and email, maintaining high-quality customer service throughout.
Your duties include updating and managing IT systems and tenancy records, logging and investigating complaints from customers. You will interact with customers and internal departments to ensure high-quality customer service and administrative support. For a full list of duties, please download the attached Job Description.
More about you
It is essential that you have experience in a customer-facing housing role & tenancy management.
To succeed, you should have a strong administration background and excellent customer service skills. A 'Can do' approach, the ability to work under pressure and independently, and contributing to a team environment are important.
You should be empathetic towards customers and proactive in problem-solving.
Note: An Enhanced DBS check is mandatory for this position to support our commitment to safer recruitment.
We are a diverse and ambitious business offering challenging and rewarding opportunities.
Our benefits package includes:
* Competitive salary with annual review
* Pension with matched contributions up to 7%
* Up to 35 days of annual leave, with options to buy or sell leave
* Healthcare cashback plan – up to £500 savings per year
* 2% bonus scheme for all colleagues
* Training and development opportunities
* Discounts and offers from shops, cinemas, and more
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