TIS is a forward thinking and nationally renowned Security and Communications Company, proudly holding NSI Gold and BAFE accreditations. We specialise in the design, installation, service and maintenance of integrated security systems and manufacture specialist equipment. TIS work with a wide range of public and private sector businesses and have achieved a reputation for quality, care, and reliability, which is second to none.
Our vision is to deliver and maintain a premium level of service within the industry, placing staff wellbeing, safety, and environmental responsibility at the core of our operations. We are committed to supporting our employees, customers, and stakeholders by fostering a culture of excellence, collaboration, and continuous improvement.
At TIS, we create an environment that values quality and care, enabling our teams to fully engage with our customers, putting them at the heart of everything we do.
V321– Incident Management Coordinator
Location: Mansfield
This is an excellent opportunity for a proactive and customer-focused individual to join our growing Service and Maintenance team as an Incident Management Coordinator. The ideal candidate will bring energy, enthusiasm, and a strong commitment to delivering premium customer service. This role offers great potential for professional development and the chance to play a key part in ensuring our service operations run smoothly and efficiently.
The role involves:
· Log and distribute reactive calls to engineers in line with SLAs/KPIs.
· Liaise with site engineers to ensure jobs are responded to and updated in real time.
· Process completed paperwork and action additional work required, where applicable.
· Liaise with the customer to ensure all updates are communicated effectively.
· Ensure completed calls are costed in accordance with contract terms.
· General promotion of the Company and it's services.
· Updating/maintaining the Company's maintenance software in line with compliance.
Key experience/qualifications:
· Be able to communicate and build successful working relationships with customers and other employees.
· Excellent verbal and written communication skills.
· Customer Service qualification (desired).
· Good IT skills and a familiarity with Microsoft software.
· You will be a team player with ambition who is willing to learn new technologies and procedures.
· Industry knowledge would be beneficial.
Skills and Capabilities:
· A Positive, self-motivated proactive individual.
· Ability to operate effectively under pressure to rapidly changing circumstances.
· Good communication skills with the ability to build successful working relationships with customers and colleagues.
· Be well organised and have self-discipline.
· Have the desire to learn and continually improve your knowledge.
Working hours: Monday – Friday, 8.00am – 5.00pm (Permanent)
Salary: £26, ,080 (depending on experience)
Benefits: Commitment to annual inflation increase in salary, Difference Maker Awards, Pension Scheme, Life and Accident
Insurance, Medical Cash Plan, Cycle to Work, 23 days holiday increasing to 27 days plus 8 bank holidays, Birthday holiday,
Pension Salary Sacrifice Scheme, Holiday Buy Scheme, Perks and Employee Assistance Program.
Please send your CV to
People Department, TIS Ltd, Hamilton Way, Oakham Business Park, Mansfield, Notts NG18 5BU
TIS are an equal opportunities employer
Job Types: Full-time, Permanent
Pay: £26,500.00-£28,080.00 per year
Work Location: In person