Sales/Customer Service Administrator – High Wycombe
Pertemps is currently recruiting for an experienced Sales/Customer Service Administrator for our Manufacturing client based in High Wycombe.
Hours: Mon–Thurs 8:30‑5:00 pm & Fri 8:00‑4:00 pm
Salary: £28,000 ‑ £30,000 (DOE)
Location: Office based
Duties
* Manage inbound customer enquiries, process website and trade orders, and support the daily sales administration function.
* Handle a high volume of inbound telephone calls daily, responding to customer enquiries efficiently and professionally.
* Manage website, email, and live chat enquiries, ensuring prompt responses.
* Handle customer complaints, delivery queries, and service issues.
* Process online and trade customer orders using semi‑automated order systems.
* Generate order confirmations, invoices, works tickets, and required sales documentation.
* Coordinate dispatch requirements, booking shipments primarily via DPD, along with mobile courier services and selected local carriers.
* Monitor daily dispatch cut‑off times and ensure orders are processed and released on schedule.
* Manage the shared sales inbox, ensuring all enquiries and orders are handled.
Requirements
* Previous sales administration / order processing experience.
* Excellent customer service communication skills.
* Comfortable working with order processing or CRM systems.
* Strong organisational skills and high attention to detail.
If you would be interested please apply.
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