Direct message the job poster from Vero HR
Established for over 40 years, we pride ourselves on offering the best services to independent travel agents who need our product expertise to help them create tailor made travel arrangements for their customers in the USA, and now even more worldwide destinations.
We are offering you the opportunity to work for a dynamic organisation as a home-based After Sales Assistant in our busy Operations team.
JOB PURPOSE
* To assist in the day to day operations of the Aftersales department
* Supporting the agents and customers by responding to queries
* Contacting agents and customers to notify them of a change in their booking and seeking the best resolution
* Make changes required to bookings
* Dealing with in resort problems
REQUIREMENTS
* A minimum of 1 year previous and recent experience working in a UK based travel agency or tour operator is essential
* I.T skilled to a high standard to include Excel, Word and Outlook
* Previous telephone Customer Service experience
* Polite, professional and enthusiastic telephone manner
USEFUL EXPERIENCE
* Previous experience of using Airline Reservations Systems preferred
* Outgoing personality
COMPENSATION AND BENEFITS
* On target earnings of up to £25,800 per annum
* Generous Holiday Package: 28 days of paid holiday (including bank holidays), increasing to 33 days with long service.
* An additional day off for your birthday.
* Working from home
* Company shares incentive plan
* In house coaching programme
* Comprehensive Training: Expert training to help you succeed in your role.
WELLBEING PROGRAMMES
* Employee Assistance Programme, including wellbeing support.
* Mindfulness and meditation courses.
* In-person company events (twice per year).
* Access to qualified financial advisors
* Pension hunter services
* Virtual GP appointments
* Yearly allowance for eye tests, dental additional therapies.
* Discounts on personal holidays
HOURS OF WORK
37.5 hours per week Monday to Friday, 9am to 5.30pm (including 1 hour for lunch)
SENIORITY LEVEL: Associate
EMPLOYMENT TYPE: Full-time
JOB FUNCTION: Sales and Business Development
INDUSTRIES: Manufacturing
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