1. Well established business thriving in Southampton
2. Financial Services business thriving on growth
About Our Client
Our client is a reputable organisation within the financial services industry. As a small-sized enterprise, they focus on providing tailored solutions to meet customer needs and ensure satisfaction.
Job Description
The key responsibilities for the Digital Customer Support Agent role are:
3. Responding to customer queries via digital platforms in a timely and professional manner.
4. Providing accurate information regarding financial products and services.
5. Resolving customer issues and escalating complex cases to the appropriate team.
6. Maintaining detailed records of customer interactions and transactions.
7. Ensuring compliance with company policies and industry regulations.
8. Collaborating with team members to improve customer service processes.
9. Identifying opportunities to enhance the customer experience.
10. Participating in training sessions to stay updated on products and services.
The Successful Applicant
A successful Digital Customer Support Agent should have:
11. Experience in customer service, preferably within the financial services industry.
12. Strong communication skills, both written and verbal.
13. Proficiency in using digital communication tools and platforms.
14. An ability to manage and resolve customer concerns effectively.
15. Attention to detail and a commitment to maintaining accurate records.
16. An understanding of financial products and industry regulations is desirable.
17. A proactive approach to problem-solving and improving processes.
What's on Offer
18. A competitive salary
19. Opportunities for professional growth and development.
20. A supportive and collaborative work environment in Southampton.
21. A permanent position within a well established business.
22. Potential access to additional company benefits.
If you are passionate about customer service and keen to advance your career as a Digital Customer Support Agent, we encourage you to apply today.