At Zerova Technologies, we combine the energy of a startup with the strength of a global enterprise. With over 50 years of expertise in power electronics, we’re at the forefront of EV charging innovation—designing and producing advanced AC and DC charging solutions.
Our EMEA headquarters is based in Amsterdam, and across multiple countries, with deep roots in Taiwan. We support the region through strong partnerships with fleets, depots, charge point operators (CPOs), service stations, and more. Our agile, fully customized solutions empower our partners’ brands and drive the transition to e-mobility.
Join us a more sustainable future!
About the role:
As a Field Application Engineer (FAE) you will play a crucial role in handling all service-related topics and issues in the field. You will support the operation of our installed charger base, ensuring all customer-reported issues are addressed promptly and effectively. Acting as a key point customers, you will report incidents to the Customer Service head, assess appropriate response actions, and assist where necessary to achieve quick resolution. Your role will also consist of on‑site commissioning for our UK base and also on‑site troubleshooting where necessary.
Main responsibilities
Client facing:
* Respond promptly and professionally to customer communications via calls, emails, or WhatsApp regarding charger faults or operational anomalies.
* Ensure initial acknowledgment or response within 1–2 working days of receiving a customer inquiry.
* Track each reported issue through to successful resolution, maintaining detailed case records within Microsoft Dynamics 365 (D365).
* Build and maintain a strong, collaborative relationship with the Customer Service team to uphold and continuously improve service quality and customer satisfaction.
Reporting:
* Provide weekly report and update your direct managers of weekly open issues still outstanding and top issues you have resolved.
Tasks:
* Define, maintain, and update Service Level Agreements (SLAs) with customers to ensure performance standards are met and exceeded.
* Oversee Warranty and Spares fulfillment, including spare parts inventory control and integration with warehouse operations.
* Collaborate with third‑party installation and service providers, alongside UK Business Development Managers (BDMs) and FAE team lead, to support operations.
* Create and manage support cases in our D365 system, ensuring each one is resolved through to completion.
* Prepare and deliver the weekly reports summary.
* Coordinate the shipping and logistics of spare parts in partnership with the Operations team.
* Provide pre‑sales and post‑sales technical support across customer sites, including environments using low‑voltage (LV) and high‑voltage (HV) equipment.
* Support customers during installation, commissioning, and troubleshooting of systems operating on 230V AC, 3‑phase power, and other industrial power infrastructure.
* Conduct on‑site evaluations while adhering to strict electrical safety protocols, ensuring safe working practices around live systems.
* Demonstrated ability to work safely around energized equipment and follow UK electrical safety legislations.
Requirements:
* Presentable and professional appearance when representing the company or meeting customers on‑site or in the office.
* Excellent client‑facing and internal communication skills, with the ability to build strong working relationships across teams.
* Proficient in English, both written and spoken.
* Strong technical understanding of charger products and related systems.
* Required to be proficient in using a computer, including SSH terminals, Anydesk, Teraterm/MobaX, updating software and log reading.
* Advantage: Formal training or certification in electrical safety (e.g., LV/HV Authorisation, 18th Edition, CP/NP competency, or equivalent industrial safety courses).
What do we offer:
* Competitive salary according to your experience.
* A collaborative, international team based in UK, our Amstelveen office, with a strong presence across Europe and Asia.
* Work with advanced AC and DC charging technologies.
* Opportunities for professional growth, learning, and development in the rapidly evolving EV sector.
* The opportunity to shape the future of electrification and contribute to a more sustainable world.
#J-18808-Ljbffr