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We're looking for an experienced Sales Professional possessing the skills to manage and develop a team, offering an exciting opportunity with an internationally established hydraulics parts provider.
They are seeking a Sales Office Manager committed to supporting and developing their industrial and offshore sales co-ordinator teams, ensuring queries and sales orders are processed and dispatched with a high level of accuracy to help the company achieve its growth objectives.
Key Duties & Responsibilities
* Manage, support, and develop the industrial and offshore sales co-ordinator teams
* Ensure telephone and written queries are responded to promptly and professionally
* Ensure all sales orders are processed efficiently through the system in accordance with the Quality Manual procedures
* Liaise with other departments to ensure delivery deadlines are met, working together to resolve issues affecting on-time dispatch, such as credit, availability, returns, etc.
* Support engineers with feedback on customers or market information
* Manage the preparation and distribution of dispatch documentation to ensure on-time dispatch
* Liaise with product specialists and sales engineers, both in the UK and Germany, on product specification and availability
* Provide training and support to develop new team members, imparting product and job knowledge
* Ensure fair allocation of customers between coordinators, allowing sufficient time for customer requests
* Handle the retention and disposal of documents in compliance with relevant laws, in cooperation with the Finance Manager
* Handle difficult or complex customer inquiries escalated by coordinators
* Conduct performance reviews and provide feedback to team members
* Attend weekly offshore department meetings
Skills & Experience
The successful candidate will possess:
* GCSEs in English and Maths (or equivalent experience)
* At least 2 years of experience in a sales office environment
* Experience handling customer inquiries and order processing via phone, email, and in person
* High accuracy and attention to detail
* Proficiency in MS Office, SAP, and e-commerce platforms
* Excellent interpersonal and communication skills
* Ability to prioritize, manage time effectively, meet deadlines, and work flexibly
* Commitment to personal and team development
* Mediation and conflict resolution skills
* Customer service or telephone sales training
* Experience supervising others
* Experience working within a technical environment and adhering to quality standards
* Hydraulic and technical aptitude
For more information or specific questions about this Sales Office Manager role, contact Molly or click below to apply now.
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