Overview & core Values
As a Housekeeping Team Member working for the 7H managed hotels, you will demonstrate hands on ability to drive exceptional standards and guest experience to deliver an all-day destination hotel for tourists and locals by doing things differently.
The Hotel's brand contains 4 important values which are central to the success of the hotel;
7H have 4 core important values which are central to the success of the hotel;
Ownership| We think and perform like owners
Driven| We have a constant desire for improvement
Transparency| We ensure clarity in communication so that there are no surprises
Investment in our People| We continuously invest in our people to ensure that they are the best that they can be
core Duties and Responsibilities
* To ensure bedrooms are cleaned to the highest standard and well presented as per company standards
* Ensure all Health & Safety procedures are followed
* Ensure rooms are cleaned and ready within the set timelines
* Ensure bedrooms are cleaned and turned around within the given parameters
* To ensure all tasks are being carried out and checklists are completed
* To support the Operations Manager in any other tasks given to you to support the overall hotel operations
* To support and control expenditure and costs within the department
* Liaise with maintenance team on any room maintenance or public area maintenance needs
* Ensure all public areas are maintained and cleaned to a high standard
People
· To maintain good working relationships with colleagues in all departments of the hotel
· To be fully aware of daily activities in the hotel
· Liaise with management on any people issues which may be classed as high risk
· Act as a role model in terms of values, professional ethics and conduct
· Communicate throughout team to ensure all members are aware of current developments within the company
· Ensure department is well presented at all times
* To take personal responsibility in a guest situation to ensure that it gets resolved efficiently and follow-up to ensure that the guest leaves feeling satisfied
· To constantly improve and develop product knowledge to maximise quality of service
· To be able to be cross-train in other departments to develop individual potential
· Take a responsible approach towards timekeeping and attendance at work to ensure the department runs effectively at all times
· To comply with the company grooming and uniform standards
· Attend training when required and be up to date with all legislative training
· Be responsible for your own personal development at work and strive to be the best in what you do, taking care and pride in your work and encourage other team members to do the same
Quality
· To ensure that guests receive an exceptional level of service and will want to return
· Ensure you are providing exceptional levels of service at all times
· Ensure routine maintenance is carried out in your areas of responsibility, reporting any damage, wear and tear
· Understand department risk assessments
· To ensure security procedures regarding guest valuables, departmental keys and floats are strictly adhered to at all times.
· To ensure all appropriate standard operating procedures are adhered to
· To be fully conversant with the Hotel policy on:
§ Fire & Evacuation
§ Security procedures
§ Health & safety policy
Profit
· To Participate in guest activities that promote the hotel product and its service
· Co-ordinate and control with initiative all issues relating to costs, expenses, wastage, breakages, security and stock control
· To be fully aware of the hotel facilities and promote them whenever possible
· To remain focused on standards
· To maintain a high level of awareness of local competitors and trends
· Actively participate in hotels responsible business initiatives
General
· Comply with the company codes of conduct at all times
§ Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
· Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries
· Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training
* Familiarise yourself with emergency and evacuation procedures
* Understand your responsibilities with regards to security patrols and data protection legislation
* Proactively pursue all practices in line with Company environmental and energy saving initiatives
* Have a flexible approach to the hours you are required to work to meet the needs of the business.
* Ensure own 100% Flow completion
* Understand your responsibilities with regards to guest and staff security
Success Criteria
· Arrive for work at the correct time, in the appropriate uniform, making sure that it is in immaculate condition
· Display a positive attitude at all times
· Contribute to the department ability to achieve or exceed the budgeted revenue and control expenditure
· Meet targets on brand specific guest feedback surveys, guest recognition and loyalty enrollment
· Minimal guest complaints to be received
· Positively impact the volume of repeat business
· Meet department targets
JOB SPEC
· Previous experience within same or similar role within hospitality
· Ability to provide and demonstrate exceptional guest service
· Positive can-do attitude
· A good ability to manage business/workflow priorities
· Friendly and approachable
· Exceptional attention to detail
· Ability to remain calm under pressure
· Recognised qualifications/awards within the hospitality industry
· Previous experience in same role within hotels
Job Types: Part-time, Zero hours contract
Pay: Up to £12.21 per hour
Benefits:
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Experience:
* Cleaning: 1 year (preferred)
Language:
* English (required)
Work Location: In person