Job title:
Service Manager
Job type:
Permanent
Emp type:
Full-time
Industry:
Social Care
Functional Expertise:
Social Care
Skills:
supported accommodation
Level 5 Leadership & Management
Supported Accommodation (England) Regulations 2023 and Working Together 2023.
Children Act 1989 & 2004
Working Together to Safeguard Children 2023
Salary type:
Annual
Salary:
GBP £35,000.00
Job ID:
39212
Job Description
Service Manager – Supported Accommodation (16+)
Location: Across multiple supported and semi-independent homes (Croydon)
Salary: £35,000 – £40,000 per annum
Hours: 40 hours per week (flexibility required for evenings, weekends, and emergencies)
About the Role
We are seeking an experienced Service Manager to oversee supported accommodation and semi-independent homes for young people aged 16 and above. This is a rewarding leadership position for someone passionate about empowering care-experienced young people to build independence, resilience, and brighter futures.
The successful candidate will manage daily operations across designated homes, ensuring that all services are safe, compliant, and person-centred. You'll lead and develop staff teams, uphold safeguarding standards, and ensure young people's voices remain central in shaping their support.
Key Responsibilities
* Oversee the day-to-day running of supported accommodation and semi-independent homes.
* Line-manage Deputy Managers and Team Leaders, providing supervision, appraisals, and development.
* Ensure compliance with all relevant legislation and safeguarding frameworks.
* Maintain Ofsted inspection readiness and high-quality standards across services.
* Support young people through effective support planning and keyworking.
* Foster relationships with external professionals, commissioners, and community partners.
* Promote education, training, and employment pathways for young people.
* Lead during crises, ensuring safety and effective response at all times.
* Monitor budgets, resources, and performance indicators to maintain service excellence.
Requirements
* Minimum 2 years' management or supervisory experience in supported accommodation or similar settings.
* Level 3 Health & Social Care (or equivalent) and commitment to achieve Level 5 Leadership & Management.
* Strong understanding of Supported Accommodation Regulations (England) 2023 and Working Together 2023.
* Experience in safeguarding, staff supervision, risk assessments, and support planning.
* Excellent communication, IT, and organisational skills.
* Flexibility to work evenings, weekends, and handle emergencies as required.
Desirable:
* Experience managing multiple homes or services.
* Familiarity with Ofsted inspection frameworks.
* Experience supporting high-risk or complex young people.
Why Join Us?
You'll play a key role in shaping high-quality services that make a real difference to young people's lives. We offer a collaborative, values-led environment that encourages professional growth, reflective practice, and strong leadership development.